The relationship among attributions, emotions, and interpersonal styles of staff working with clients with intellectual disabilities and challenging behavior

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

“…Also, staff who experience more negative emotions when working with clients show more hostile and controlling styles (Zijlmans et al . ). These phenomena expressed themselves over the past few years in dreadful events that occurred within health services for people with ID and CB.…”

Towards a framework in interaction training for staff working with clients with intellectual disabilities and challenging behaviour

“…With respect to managing CB, the emphasis was on staff knowledge and beliefs about CB. The most studies regarding coping with CB were on dealing with staff emotions, stress and attitudes, with a growing interest in aspects like staff emotional intelligence (Zijlmans, Embregts, Bosman, & Willems, ).…”

“…A second domain of interest consists of several types of staff reactions when confronted with CB, as proposed in Hastings' () framework. Especially, negative emotional reactions of staff have proven to be of some influence on staff behaviour (Hastings, ; Zijlmans et al, ), and Jones and Hastings () suggested to include also positive emotional reactions. Another type of reactions consists of staff causal beliefs or attributions, being the locus of causality (cause is within the client or external), stability (cause is invariant or changeable) and control (whether the cause is controllable), which should be separated in a personal and an external controllability dimension (McAuley, Duncan & Russell, ).…”

Measuring staff behavior towards clients with ID and challenging behavior: Further psychometric evaluation of the Staff-Client Interactive Behavior Inventory (SCIBI)

“…Motivated by these studies with respect to staff behavior, Willems, Embregts, Stams, and Moonen (2010) focused on both interpersonal and intrapersonal staff behavior, based on a large research tradition on interpersonal models (Benjamin, 1996;2003;Leary, 1957;Schaeffer, 1965) instead of focusing only on helping behavior, for which inconsistent results have been reported (Zijlmans, Embregts, Bosman, & Willems, 2012). Willems and colleagues constructed the Staff-Client Interactive Behavior Inventory (SCIBI) as an instrument to measure four interpersonal behavior factors (assertive control, hostile, friendly, and support-seeking behavior) and three intrapersonal factors (proactive thinking, self-reflection, and critical expressed emotion).…”