The Relation between Accountability and the Climate of Service in Israeli Public organisations

Abstract

The paper discusses the findings of a doctoral research project about the relation between accountability and the climate of service in Israeli public organizations. It used a quantitative approach and targeted a number of 2798 respondents. The research population included managers and employees from six public organizations from Israel in autumn 2018l. The final sample comprised 1036 valid questionnaires. The four hypothesis related to the topic were validated, and a positive correlation was found between accountability and service climate. It should be noted that the organization's “general accountability” showed weak correlation with “service climate”. The conclusions point out that accountability of public organizations and of their employees is perceived as an important factor for enhancing the service climate in the public organizations, for increasing the citizen's confidence and creating public system fairness.