The rationale and pilot study of a new paediatric dental patient request form to improve communication and outcomes of dental appointments

Abstract

Before the pilot, dentists had expressed concerns about the potential for words in the SAID-provoking negative feelings. Children, however, wanted and needed facts, so requested that dentists use plain language, not euphemisms, to describe problems and treatment options. We report their selected practical suggestions. SAID-informed negotiated care may promote more patient cooperation and satisfaction at appointments, and more attention to oral hygiene between appointments.

Validation and randomized control trial of the e‐SAID, a computerized paediatric dental patient request form, to intervene in dental anxiety

“…Dental anxiety contributes to a cycle of avoiding dental treatment, worsening oral health and, when treatment is eventually sought, more complex treatment needs. Patients displaying anxiety may also present treatment planning and management problems which impact on a dentist's level of occupational stress (Jones & Huggins ). In New Zealand (NZ), the Ministry of Health and the NZ Dental Research Foundation have contributed to funding the development of a children's computer game, Dental Jungle (DJ), designed to intervene in children's dental anxiety.…”

“…In New Zealand (NZ), the Ministry of Health and the NZ Dental Research Foundation have contributed to funding the development of a children's computer game, Dental Jungle (DJ), designed to intervene in children's dental anxiety. Each stage of development has involved the writing and validating of DJ source code with new psychometric measures for dental anxiety (Jones & Buchanan ); children's preferred coping styles in dental situations (Williams & Jones ), and now a children's ‘patient request form’, the pilot of which has been published in this journal (Jones & Huggins ).…”

Patients’ Satisfaction as a Tool of Dental Setting and Dental Services Assessment in the Dental College of Mangalore

“…400 (100%) 0 N as shown in ( Quality healthcare service is appreciated by everyone, a patient who gets treated, his family members, friends and also society. Evaluating the patient contentment after receiving treatment is one approach to evaluate one's professionalism [11]. Evidence and literature stating that the patient's gratifi cation gained after treatment received in various colleges are existing till dated [12].…”

“…Quality healthcare services appreciation of the patients, their family members, friends and the community is the subject of many publications [8]. A number of publications state evidences of the patient's satisfaction with treatment received in various dental college settings [9], while the patients' perception of quality of provided services was subject of only few studies, in which the leading factor of choice and satisfaction was the low treatment cost [10,11].…”

What the child “SAID” to the dentist: A UK randomized controlled trial

“…The eSAID report that the child gives to their dentist is printed after a child completes the computer questionnaire by answering what seems like a computer “game quiz.” For the purpose of this study, two sets of questionnaires were incorporated into the programme, one for the study group and the other for the control group. The children in the study group were asked 24 questions about their feelings, requests, and coping preferences; these were similar to the ones described in the previous paper by Jones and Huggins (). They responded to most questions using a 7‐point “faces” scales; some questions also had a space for the child to type in free‐text responses.…”