The quantitative measurement of nursing care quality: a systematic review of available instruments

Koy, Virya; Yunibhand, Jintana; Angsuroch, Yupin

doi:10.1111/inr.12269

Cited by 15 publications

(14 citation statements)

References 38 publications

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“…Patient satisfaction is related to the quality of hospital services. Patient satisfaction with nursing care is considered a principal outcome indicator of quality of care (Laschinger, Hall, Pedersen, & Almost, 2005), and it is seen as an important aspect for evaluating and improving overall healthcare (Dudkiewicz, 2014;Koy, Yunibhand, & Angsuroch, 2016). As nurses provide the key aspects of healthcare, their contribution influences significantly the level of patient satisfaction with the overall healthcare services provided.…”

Section: Characteristics Of Respondentsmentioning

confidence: 99%

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Wahdatin¹,

Puspita²,

Abdurrouf³

2020

J. Ners

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Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients. Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.

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Section: Characteristics Of Respondentsmentioning

confidence: 99%

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Wahdatin¹,

Puspita²,

Abdurrouf³

2020

J. Ners

View full text Add to dashboard Cite

show abstract

“…Second, measuring nursing care quality is a necessary step in determining the level of success that healthcare systems achieve in providing high-quality, high-value care in an equitable manner (Freitas et al, 2014). Patient satisfaction with nursing care (PSNC) is considered a principal outcome indicator of quality of care (Laschinger, Hall, Pedersen, & Almost, 2005), and it is seen as an important aspect for evaluating and improving overall healthcare (Dudkiewicz, 2014; Koy, Yunibhand, & Angsuroch, 2016). As nurses provide the key aspects of healthcare, their contribution influences significantly the level of patient satisfaction with the overall healthcare services provided (de-la-Cueva-Ariza et al, 2014; Laschinger et al, 2005).…”

Section: Introductionmentioning

confidence: 99%

Psychometric Properties of an Arabic Version of the Patient Satisfaction With Nursing Care Quality Questionnaire

Albashayreh

AL-Rawajfah

Al-Awaisi

et al. 2019

Journal of Nursing Research

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“…The quality of nursing care as perceived by surgical patients has been assessed in earlier studies11 19 24 25 while available instruments are reported in reviews 26. Generally, three patient-centred perspectives can be identified.…”

Section: Introductionmentioning

confidence: 99%

Perceived quality of nursing care and patient education: a cross-sectional study of hospitalised surgical patients in Finland

et al. 2019

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ObjectivesThis study aims to analyse the relationship between patient education and the quality of surgical nursing care as perceived by patients. The background of the study lies in the importance of a patient-centred approach for both patient education and quality evaluation.DesignThis was a cross-sectional descriptive correlational study with surgical patients.SettingData were collected in 2013 in one hospital district in Finland.Participants480 hospitalised surgical patients.MethodsThe data were collected using two structured instruments: one measuring the perceived quality of nursing care experienced by patients (Good Nursing Care Scale) and one measuring the received knowledge of hospital patients (RKhp). Data were analysed statistically using descriptive and inferential statistics to describe the sample and study variables. Pearson’s correlation coefficients were used to analyse the association between the scales.ResultsSurgical hospital patients evaluated the level of the quality of nursing care as high; this was especially true with reference to the environment and staff characteristics, but not to collaboration with family members. Most (85%) of the patients had received sufficient knowledge preoperatively and they were familiar with the proceeding of their care and treatment after discharge; in particular, they had received bio-physiological knowledge, consisting of knowledge of the disease, symptoms and the physiological elements of care. The positive correlation between the perceived quality of surgical nursing care and received knowledge was strong, suggesting a positive relationship between patient education and improvement of the quality of nursing care.ConclusionsBased on the results, the quality of nursing care and patient education are interconnected. Thus, by improving patient education, the quality of nursing care can also be improved. It is particularly important to improve collaboration with family members and patients’ own management strategies as well as the multidimensionality of educational knowledge.

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The quantitative measurement of nursing care quality: a systematic review of available instruments

Cited by 15 publications

References 38 publications

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Psychometric Properties of an Arabic Version of the Patient Satisfaction With Nursing Care Quality Questionnaire

Perceived quality of nursing care and patient education: a cross-sectional study of hospitalised surgical patients in Finland

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