The Quality of the Department of Library Science's Website by WebQual 4.0

Abstract

This research discusses the quality of the website of the Library Science Study Program Universitas Islam Negeri Alauddin Makassar as a medium of information using the WebQual 4.0 method. Three measurement variables are used, namely: Usability Quality, Information Quality, and Interaction Quality. This descriptive study uses a quantitative approach in presenting data. The data were obtained through online questionnaires and website observations. The population in this study was 448,440 the number of website visitors and a sample of 100 student respondents who were determined by incidental sampling technique. The validity and reliability tests used SPSS 23 software. The results showed that the quality of usability and information quality of the website of the Department of Library Science UIN Alauddin Makassar were in the good category with a percentage of 75.1% and 73.7%. Meanwhile, the interaction quality is in the very good category with a percentage of 81.5%. So it can be said that the quality of this website is in a good category.

Evaluating the Quality of Infoloker KAB.KARAWANG Website Using Webqual 4.0 Method

“…The results of this analysis are consistent with those of a study (Ibrahim et al, 2020) that applied the same computational method to WebQual 4.0's dimensions. Ibrahim's research found that usability, interaction, and service interaction quality all scored good average scores.…”

“…Next, evaluate how much of quality of the website based on WebQual 4.0 dimensions using criterion scores to determine the quality of the research results. According to [7], [8], this criterion score can be used to assess data from questionnaires that include a Likert scale and a rating scale.…”

“…They used three of WebQual dimensions to define the instrument of their study [6]. Similarly, [7] research, determine the level of website quality based on the WebQual 4.0 dimension using a criterion score to determine the quality of the study's results, as well as [8] modifying WebQual to assess website quality and its usefulness.…”

“…So, based on the assessments of 118 respondents, the Usability dimension score of 1731 comes into the "good enough and good" interval (1416-1888). Then the percentage value is obtained by dividing the total score by the maximum score (according to [7]) so that a percentage of 73.3% is obtained. It can be interpreted that the InfoLoker Kab.…”