The quality of online social relationships

Cummings, Jonathon N.; Butler, Brian S.; Kraut, Robert E.

doi:10.1145/514236.514242

Cited by 415 publications

(248 citation statements)

References 7 publications

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“…The first finding refers to the advantages of asynchronicity, the second to the number of channels and therefore the degree of social presence/media richness. Cummings et al (2002) report the results of a survey of 979 employees of a national bank, and another one among 39 students -in both studies, email was judged as less useful for relationships than phone and FTF communication. The latter two were not significantly different from each other.…”

Section: Email Vs Phonementioning

confidence: 99%

“…One reason for these discrepancies might be the different samplesteens, students, or respondents selected by random digit dialing. Another reason for these discrepancies might be the focus on media use across different situations and different relationships (Dimmick et al 2000;Cummings et al 2002). This makes it difficult to draw inferences specifically about media use in long-distance friendships.…”

Section: Email Vs Phonementioning

confidence: 99%

“…If they have focused on interpersonal relationships, they have often assessed media use across all types of relationships (e.g. family members, friends, acquaintances, colleagues; Cummings et al 2002; or focused on one specific medium (e.g. Baym et al 2004).…”

mentioning

confidence: 99%

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Media use in long‐distance friendships

Utz

2007

Information, Communication & Society

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Section: Email Vs Phonementioning

confidence: 99%

Section: Email Vs Phonementioning

confidence: 99%

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Media use in long‐distance friendships

Utz

2007

Information, Communication & Society

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“…Wikipedia) are good examples of successful online communities that have been able to attract thousands of active users. In addition to these well-known online communities, there are many others that were not successful [6,2,15].…”

Section: Related Workmentioning

confidence: 99%

Towards Adaptive Recruitment and Engagement Mechanisms in Social Systems

López

Brusilovsky

2012

Lecture Notes in Computer Science

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Abstract. Although successful online communities have engaged thousands of users, designers still struggle to recruit newcomers and increase current contribution rates. Related work on encouraging contributions has drawn from Social Psychology, Sociology and Economics theories. Engagement mechanisms embed the principles of these theories, and experimental studies evaluate the impact of different mechanisms on the contribution rates. Significant differences among alternative engagement mechanisms have been found, however, the results are sometimes contradictory for different groups of users. Our hypothesis is that the effectiveness of engagement mechanisms may depend on users' characteristics, and not solely on the mechanism itself. To start exploring this hypothesis, we performed a study to evaluate the impact of recruitment and engagement messages on different users' cohorts. Levels of current participation rates and demographic data were analyzed in order to explain differences in the impact of these engagement strategies.

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“…The study of online communities originally tended to focus on single online channels such as Usenet groups or bulletin boards, where communities were fairly well defined [11]. As such, there have been several studies on the functions of communities, quality of online ties, the role of identity and the incentive for users to participate [11,5,2]. With the growth in popularity of social networking platforms such as Facebook, Twitter and Reddit, the notion of community has become somewhat eclipsed by the notion of the social network.…”

Section: Introductionmentioning

confidence: 99%

Behaviour analysis across different types of enterprise online communities

Rowe

Fernández

Alani

et al. 2012

Proceedings of the 4th Annual ACM Web Science Conference

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Online communities in the enterprise are designed to fulfil some economic purpose, for example for supporting products or enabling work-collaboration between knowledge workers. The intentions of such communities allow them to be labelled based on their type -i.e. communities of practice, team communities, technical support communities, etc. Despite the disparate nature and explicit intention of community types, little is known of how the types differ in terms of a) the participation and activity, and b) the behaviour of community users. Such insights could provide community managers with an understanding of normality and a diagnosis of healthiness in their community, given its type and corresponding user needs. In this paper, we present an empirical analysis of community types from the enterprise social software system IBM Connections. We assess the micro (userlevel) and macro (community-level) characteristics of differing community types and identify key differences in the behaviour that users exhibit in these communities. We further qualify our empirical findings with user questionnaires by identifying links between the objectives of the users and the characteristics of the community types.

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The quality of online social relationships

Abstract: Online relationships are less valuable than offline ones. Indeed, their net benefit depends on whether they supplement or substitute for offline social relationships.

Cited by 415 publications

References 7 publications

Media use in long‐distance friendships

Media use in long‐distance friendships

Towards Adaptive Recruitment and Engagement Mechanisms in Social Systems

Behaviour analysis across different types of enterprise online communities

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