The quality movement from six perspectives

Abstract

Purpose The purpose of this paper is to examine the quality movement in the framework of an organizing taxonomy model from six perspectives: global trend, national mandate, industry trend, organizational strategy, operational strategy, and personal philosophy. Design/methodology/approach The authors use the organizing taxonomy model to analyze the quality movement from each of the six perspectives in terms utilizing a diverse range of key questions, characteristics, and issues which must be addressed. Findings The analysis shows that viewing the quality movement from these various perspectives can help practitioners in developing an understanding of the quality movement not only from a historical standpoint, but also in terms of current requirements and future demands. This can also benefit quality management researchers in terms of organizing the focus of their research on the various perspectives. The organizing taxonomy model can also be used to assess other phenomena such as lean, supply chain management, knowledge management, and business analytics which are similarly impacting organizations across all industries and throughout the world. Originality/value The paper presents a fresh look at the quality movement from a range of perspectives and provides insight into an organized method of assessing major movements that continue to impact businesses globally.

Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory

“…The study aims to obtain a birds-eye overview of the historical popularity trajectory of TQM. Using the terminology of Miller et al (2018), the current research examines TQM as a global trend. In previous related studies of management concepts and ideas, researchers have referred to this process of assessing the impact of management concepts as creating a "mosaic" (Morrison and Wensley 1991) or "overall picture" (Nijholt and Benders 2007).…”

“…This section provides a historical overview of the origins and evolution of the TQM concept. Researchers have written extensively on the historical emergence and evolution of TQM (Bergquist et al 2008;Brown 2013;Cole 1992Cole , 1998Dahlgaard-Park 2011;Giaccio et al 2013;Hackman and Wageman 1995;Harris 1995;Juran 1995;Martínez-Lorente et al 1998;Miller et al 2018;Sanderson 1995;van der Wiele and Brown 2002;Weckenmann et al 2015;Wilkinson and Willmott 1995a;Zairi 2013, Zbaracki 1998. Since the history of TQM is arguably well-documented in other contributions, this section will not provide a comprehensive genealogy of TQM.…”

Implementation of the Six Sigma Methodology in Increasing the Capability of Processes in the Company of the Furniture Industry of the Slovak Republic

“…The lack of Six Sigma capabilities in the organization is therefore the result of a lack of support from top management and insufficient resources (for change management), quality programs, as well as the maturity of the organization and knowledge [21]. A major factor influencing the success of Six Sigma implementation is the failure to manage cultural change and implement any quality philosophy [12]. According to a number of researchers the process capability index PCI can be used a 6-sigma evaluation tool and successfully applied in various industries.…”

Empirical analysis of Six Sigma project capability deficiency and its impact on project success

“…Six Sigma is a continuous improvement strategy demanding a culture of change in the organisation and resistance to change may act as a major barrier to project success (Kokkranikal et al, 2013). Failure to manage the cultural change is a major factor affecting implementation of any quality philosophy (Miller et al, 2018). Moreover, a firm's resource is valuable only if its inherent strategy allows it to "exploit opportunities or neutralize threats" in the firm's environment (Barney, 1991).…”