“…Patient satisfaction leads to returning customers, improved patient retention, profitability, an increase in money spent on public health, positive clinic outcomes including improved safety, accessibility, comprehensiveness of care, and overall quality of health care ( Prakash, 2010 ; Xesfingi & Vozikis, 2016 ). Several studies stated low patient satisfaction as an outcome of barriers such as inadequate training on use of telehealth technologies, internet connection issues, privacy concerns, or patient preference for in-person communication ( Bagchi et al, 2018 ; Balestra, 2018 ; Breeden, 2016 ; Cary et al, 2016 ; Chedid et al, 2013 ; Hall et al, 2013 ; Jacobs et al, 2015 ; Lade et al, 2012 ; Parker et al, 2018 ; Russell et al, 2010 ). While two studies stated that patients preferred telehealth or that the benefits of telehealth outweighed the barriers ( Desko & Nazario, 2014 ; Levy et al, 2015 ), others indicated that patients still preferred standard in-person therapy despite high patient satisfaction with telehealth services ( Lade et al, 2012 ; Russell et al, 2010 ).…”