“…These factors have affected organizations to design and administer the various types of mentoring program, especially informal relationship (e.g., specific demands, spontaneous and adhoc) and/or formal relationship (e.g., structured and coordinated relationship between mentor and mentee, using standard norms, continuously action plans, time frame, and particular objectives). In organizations, formal and informal mentoring programs are viewed as equally important, but informal mentoring programs are often implemented to complement and strengthen formal mentoring programs in order to achieve organizational strategies and goals (Friday & Friday, 2002;Hansford & Ehrich, 2006;Hansford et al, 2003: Ismail et al, 2005. A review of current higher education student development program literature highlights that effective mentoring programs have two salient practices, i.e., communication and support (Bernier et al, 2005;Ismail & Ridzwan, 2012;Tennenbaum et al, 2001).…”