The predictors of mobile government services adoption through social media: A case of Chinese citizens

Abstract

This research studied the factors accounting for Chinese citizens’ behavioral adoption of mobile government services via social media platforms. Social media innovations have empowered governments to better interact and stay in touch with citizens, and thus understanding citizens’ adoption of government services via social media will enable policymakers to leverage social media to better meet the service requirements of citizens. Drawing upon the Chinese mobile-government context, this research framework was made on the Technology Acceptance Model (TAM) while the analysis of data was completed with Smart PLS by the use of the SEM procedure. The analysis has surprisingly discovered that perceived usefulness (PU) does not predict the adoption of mobile government services through social media. However, perceived information quality was significant in determining both the PU and adoption behavior. It was also shown that factors such as perceived security, perceived mobility, trendiness, and interactivity were all significant determinants of both the perceived usefulness and adoption intention respectively. The research and managerial consequences of the study outcomes on m-government development and diffusion are thoroughly considered.

Factors Affecting Continuance Intention of M-Government

“…Moreover, it was found that recent studies have focused on the adoption of m-government (Fu et al, 2022;Mensah et al, 2023;Mensah & Mwakapesa, 2022). One study has focused on continuance intention; however, this study has not provided statistical analysis, as the aim was to validate research items and the number participants did not exceed ninety (Alshammari et al, 2022).…”

The role of mGovernment applications in building trust during public crises: Evidence from the COVID-19 epidemic

“…Compared with alternative consumer adoption of technology theories, such as the Technology Acceptance Model (TAM) [ 54 ] and the Unified Theory of Acceptance and Use of Technology (UTAUT) [ 55 ], the updated DeLone and McLean ISSM allows for a more thorough evaluation of the success of mGovernment apps, considering various influencing dimensions. In this study, the quality of mGovernment apps is examined using three dimensions, namely: system quality, service quality, and information quality.…”