“…A recent concept analysis defined de‐escalation as follows: “a range of interwoven staff‐delivered components comprising communication, self‐regulation, assessment, actions and safety maintenance, which aim to extinguish or reduce aggression/agitation irrespective of its cause and improve staff‐patient relationships while eliminating or minimising coercion or restriction” (p16) (Hallett & Dickens, ). Qualitative evidence syntheses on de‐escalation (Bowers, ; Price & Baker, ) indicate the key components involve manipulating environmental conditions to optimize communication and safety (Berring, Hummelvoll, Pederson, & Buus, ; Berring, Pedersen, & Buus, ), removing uninvolved patients/unrequired staff (Johnson & Hauser, ), removing objects with utility as weapons and ensuring clear exit routes (Duperouzel, ). Attempts should be made to clarify then resolve the problem causing the aggression (Berring, Hummelvoll, et al., ; Berring, Pedersen, et al., ; Cowin et al., ; Duperouzel, ; Johnson & Delaney, ).…”