The Power and Practice of Gratitude

Bono, Giacomo; Krakauer, Mikki; Froh, Jeffrey J.

doi:10.1002/9781118996874.ch33

Cited by 12 publications

(4 citation statements)

References 64 publications

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“…Researchers have focused on the negative consequences of materialism instead of its antecedents [ 10 ]. However, based on an emergent amount of studied in psychology, we theorized that gratitude—a key construct within positive psychology and positive organizational psychology [ 11 , 12 , 13 ]—might decrease workplace materialism. Indeed, a few scholars have found significant negative associations between gratitude and materialism in general life and educational settings [ 14 , 15 , 16 , 17 ], leading to hypothesize that it is very hard for a grateful person to be materialistic.…”

Section: Introductionmentioning

confidence: 99%

Gratitude at Work Prospectively Predicts Lower Workplace Materialism: A Three-Wave Longitudinal Study in Chile

Unanue

Oriol

Oyanedel

et al. 2021

IJERPH

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Materialism at work refers to a higher importance attached to extrinsic (e.g., money, fame, image) versus intrinsic (self-development, affiliation, community participation) employees’ ‘aspirations’. Research from self-determination theory has consistently found that materialism at work is strongly detrimental for both employees and organizations. For example, materialism is negatively associated with lower job satisfaction and engagement and positively associated with higher turnover intentions and job insecurity. Unfortunately, there are no viable strategies for reducing materialism in the workplace yet. In this sense, based on emergent research in psychology, we theorized that dispositional gratitude—a key construct within the Positive Organizational Psychology field—could be a protecting factor against materialism. Further, we conducted a three-wave longitudinal design among a large sample of Chilean workers (n = 1841) to test, for the first time, the longitudinal link between gratitude and materialism. We used two novel methodologies: A cross-lagged panel model (CLPM) to test between-person changes and a trait-state-occasion model (TSO) to test within-person changes. We found that both the CLPM as well as the TSO models showed that gratitude at work prospectively predicted further lower workplace materialism. Specifically, the CLPM shows that individuals with higher than average gratitude at Ti, are more likely to show lower than average materialism at Ti+1. The TSO shows that individuals with a higher than their usual level of gratitude at Ti are more likely to show a lower than their usual level of materialism at Ti+1. Important implications for materialism research as well as for the Positive Organizational Psychology field are discussed.

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Section: Introductionmentioning

confidence: 99%

Gratitude at Work Prospectively Predicts Lower Workplace Materialism: A Three-Wave Longitudinal Study in Chile

Unanue

Oriol

Oyanedel

et al. 2021

IJERPH

View full text Add to dashboard Cite

show abstract

“…People are most likely to feel thankful when "(a) they have received a particularly valuable benefit; (b) high effort and cost have been expended on their behalf; (c) the expenditure of effort on their behalf seems to have been intentional rather than accidental; (d) the expenditure of effort on their behalf was gratuitous" (McCullough et al, 2001). Gratitude stems from the perception that one has benefited because of the actions of another (Bono et al, 2015). Initial research on gratitude has primarily focused on the perceived value of economic benefits that a customer gets out of the work of organization, however new research has begun to examine the important role of gratitude in generating positive responses for the organizations (Morales, 2005;Hasan et al, 2017).…”

Section: Conceptual Framework and Hypotheses Developmentmentioning

confidence: 99%

Consequences of consumers’ emotional responses to government’s green initiatives

Anand

Gaur

2019

MEQ

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Purpose A government’s green initiatives are meant to prevent or reduce harm to society. Such initiatives can elicit positive emotions that may lead to generating a supportive public response to the government. The purpose of this paper is to understand the consumers’ emotional response to government’s actions toward making the society sustainable. Design/methodology/approach The scenario-based experimental design is used in this study where one between-subjects manipulation is created for the government’s green actions, and one between-subjects control condition is created. A total of 140 respondents were assigned to experimental and 121 respondents were assigned to control groups using judgmental sampling. Partial least squares based structural equation modeling and confirmatory factor analysis was used for the testing of both structural and measurement model. Findings Positive emotions (i.e. gratitude, pride and happiness) that are evoked by the manipulated scenario are found to have a direct impact on the consumers’ outcome behavior (i.e. positive word of mouth, identification with the government, interest in green initiatives of the government and interest in the government’s actions to grow the nation). Originality/value The research contributes to the literature on the social sustainability by examining the impact of emotional responses to the government’s green initiatives. This study shows that positive emotions can be evoked in the context of environmental quality by sending the right message to the consumers (i.e. the general public in this case).

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“…Gratitude stems from the perception that one has benefited because of the actions of another (Bono et al , 2015). In line with Emmons and McCullough (2004), and McCullough et al (2004), we conceptualise gratitude as a pleasant emotional response to receiving a benefit, hardwired into all, irrespective of their physiological profile Palmatier et al (2009).…”

Section: Theory Developmentmentioning

confidence: 99%

Examining the antecedents and consequences of gratitude

Hasan

Mortimer

Lings

et al. 2017

JSM

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Purpose This study aims to propose the emotional response of gratitude as a mediating mechanism to explain the relationship between perceptions of a service organisations’ relationship marketing investments, customer cynicism and reciprocity and overall satisfaction. Further, the study seeks to test the significance of the mediation effects of these constructs on customer overall satisfaction. Design/methodology/approach Using theories from service marketing and consumer psychology, this study develops and tests a customer gratitude model (CGM). Field surveys based on existing measures were used to elicit data from 1,104 respondents. The measures were validated and subsequently the CGM was tested to establish the veracity if the nomological network presented. Findings Results indicate that perceived relationship marketing investment exerted an indirect effect on gratitude through the mediating effect of reciprocity and cynicism. Further, perceived relationship marketing investments impacted overall satisfaction through its mediating effect of gratitude, and gratitude explained the indirect influences of reciprocity and customer cynicism on overall satisfaction. Research limitations/implications This study contributes to services marketing literature by examining the emergent role of gratitude between customer perceptions of service organisations and pro-organisational attitudes, like overall satisfaction. Practical implications This research encourages service organisations to implement relationship-building strategies, beyond that of purely economic benefits, that seek to enhance the emotion of gratitude, which will lead to greater overall customer satisfaction. Originality/value Despite emphasising relationship longevity between customers and service organisations, literature has not yet focused on the role of gratitude. The CGM provides valuable insights for further inquiries.

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The Power and Practice of Gratitude

Cited by 12 publications

References 64 publications

Gratitude at Work Prospectively Predicts Lower Workplace Materialism: A Three-Wave Longitudinal Study in Chile

Gratitude at Work Prospectively Predicts Lower Workplace Materialism: A Three-Wave Longitudinal Study in Chile

Consequences of consumers’ emotional responses to government’s green initiatives

Examining the antecedents and consequences of gratitude

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