The potential demand for a urban freight consolidation centre

Marcucci, Edoardo; Danielis, Romeo

doi:10.1007/s11116-007-9147-3

Cited by 120 publications

(58 citation statements)

References 2 publications

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“…Moreover, Allen et al (2012) note that different stakeholders should contribute to the financing of UCCs. Along the same lines, Marcucci and Danielis (2007) state that when considering costs and benefits, it is important to consider both private and social stakeholders. From the more general business model literature, a customer is someone to whom an organisation offers value; this can be likened to benefits UCCs can provide for different stakeholders (see e.g.…”

Section: Ucc Customersmentioning

confidence: 99%

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Johansson

2018

Linköping Studies in Science and Technology. Licentiate Thesis

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Urban Consolidation Centres (UCCs) are often conceived as an enabler to alleviate negative effects associated with distribution of goods in cities, such as traffic congestion and hazardous emissions. UCCs not only have the potential to reduce these effects but also provide alternative distribution solutions by introducing new transhipment points. Despite their potential, UCCs often fail to be self-supporting and are often dependent on subsides, which is not considered to be sustainable in the long run. In response, this thesis takes its point of departure in the two business models elements value propositions and target customers. A business model is often viewed as an enabler to generate revenue and UCCs have the potential to generate revenue by offering services to their customers, and the customers pay for the services. To understand how customers can benefit from UCCs and provide arguments why they should use these, it is important to understand the relationship between customers' needs and the services UCCs can provide. The purpose of this thesis is to identify and describe the potential relationship between needs of UCC customers and UCC services.The research in the thesis is both explorative and descriptive, where a first step is to identify customer needs, UCC services, and value propositions. The descriptive part is to describe them and it is also the foundation for understanding the relationship between customer needs and UCC services. Through the analysis and discussion, multiple customer needs are identified and described for seven customer groups and the UCC operator; all of which could be considered customers of UCCs. The thesis also adds to the UCC literature with three new identified UCC services: e-commerce with used products, advertisement, and registration in computer system. The outcome of the analysis also provides illustrations of how customer needs can be matched with UCC services. For the most studied customer group, receiver of goods, a total of 29 different matches were identified, which illustrates the possibilities but also the complexity of the relationships. To understand the relationship, three different types of gaps were also identified that have implications for future research.The main contributions to research and the UCC literature in particular are enlargement of the scope of customers and the illustration of the relationships between customer needs and UCC services. The illustrations include contributions such as identifying, mapping and describing the customer needs, UCC services, and value propositions. An important first step is to understand how customer needs and UCC services can be linked, and this thesis provides examples of how this can be achieved. Viewing every stakeholder as a potential customer opens up the opportunity to fulfil their needs and the potential to generate revenue, which in turn could close the gap in the problem of non-self-supporting UCCs. Furthermore, with self-supporting UCCs, the number of freight vehicles can be reduced and this may l...

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Section: Ucc Customersmentioning

confidence: 99%

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Johansson

2018

Linköping Studies in Science and Technology. Licentiate Thesis

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“…In a simulation study conducted in Italy (Marcucci and Danielis 2008), urban distribution centres were found to be capable of attracting a share of up to 50%…”

Section: Urban Distribution Centresmentioning

confidence: 99%

Emissions of CO2 from road freight transport in London: Trends and policies for long run reductions

Zanni

Bristow

2010

Energy Policy

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“…It can also assist in achieving sustainability goals by decreasing the number of vehicles entering the city. Despite the theoretical advantages of UCCs, most initiatives were terminated within a few years (Quak 2008) because of limited usage, the cost of the additional transhipment, drop back of the initial governmental subsidies, wrong location choice, wrong type of vehicle and/ or bad organisation of the UCC (Browne et al 2005;Marcucci, Danielis 2008;Van Duin et al 2010;Wolpert, Reuter 2012;Olsson, Woxenius 2014). To understand the reason behind low volumes, it is important to understand this variability in perspectives towards UCCs among stakeholders in the urban freight domain.…”

Section: Uccs In the Netherlandsmentioning

confidence: 99%

Identifying Dominant Stakeholder Perspectives on Urban Freight Policies: A Q-Analysis on Urban Consolidation Centres in the Netherlands

Duin

Slabbekoorn²,

Tavasszy

et al. 2018

Transport

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Cities’ sustainability strategies seem to aim at the reduction of the negative impacts of urban freight transport. In the past decades, many public and private initiatives have struggled to gain broad stakeholder support and thus remain viable. Researchers and practitioners have only recently recognised stakeholder acceptance of urban freight solutions as a challenge. A first step in achieving convergence is to understand stakeholder needs, preferences and viewpoints. This paper proposes and applies an approach to identify the main stakeholder perspectives in the domain of urban freight transport. We use Q-methodology, which originates from social sciences and psychology, to record subjective positions and identify the dominant ones. We explain the approach, operationalise the method for the domain of urban freight transport and apply it to stakeholder groups in the Netherlands. We find four dominant perspectives, reflecting how stakeholders normally take positions in the urban freight dialogue. Important findings concern disparities between industry associations and some of their membership, divergent views about the expected role of public administration, and the observation that the behaviour of shippers and Logistics Service Providers (LSP) appears to be inconsistent with their beliefs. All these factors together can act as a barrier to the implementation of urban freight consolidation concepts. The Q-methodology is valuable for eliciting perspectives in urban freight and is a promising tool to facilitate stakeholder dialogue and, eventually, convergence.

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The potential demand for a urban freight consolidation centre

Abstract: City logistics, Urban freight consolidation centre (UFCC), Stated preference, Transport demand analysis, Urban goods distribution,

Cited by 120 publications

References 2 publications

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Emissions of CO2 from road freight transport in London: Trends and policies for long run reductions

Identifying Dominant Stakeholder Perspectives on Urban Freight Policies: A Q-Analysis on Urban Consolidation Centres in the Netherlands

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