The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

Alkraiji, Abdullah Ibrahim; Jayawickrama, Uchitha; Olan, Femi; Asaduzzaman, Md; Subasinghage, Maduka; Gallage, Samanthika

doi:10.1080/17517575.2020.1845811

Cited by 12 publications

(6 citation statements)

References 89 publications

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“…Those systems connect people, processes, data and things in an intelligent and strategic manner that allows organizations to create value from data streams generated through ERP systems (Grover et al, 2018 ; Lehrer et al, 2018 ). ERP systems integrate various value chain activities, manage inventory, enhance enterprise visibility, provide operational excellence, improve customer relationship management and increase real-time information access, while reducing operational errors (Alkraiji et al, 2020 ; Ellingsen, 2018 ).…”

Section: Phase 1 – Process and Results Of Slrmentioning

confidence: 99%

Enhancing ERP Responsiveness Through Big Data Technologies: An Empirical Investigation

et al. 2023

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Organizations are integrating big data technologies with Enterprise Resource Planning (ERP) systems with an aim to enhance ERP responsiveness (i.e., the ability of the ERP systems to react towards the large volumes of data). Yet, organizations are struggling to manage the integration between the ERP systems and big data technologies, leading to lack of ERP responsiveness. For example, it is difficult to manage large volumes of data collected through big data technologies and to identify and transform the collected data by filtering, aggregating and inferencing through the ERP systems. Building on this motivation, this research examined the factors leading to ERP responsiveness with a focus on big data technologies. The conceptual model which was developed through a systematic literature review was tested using Structural equation modelling (SEM) performed on the survey data collected from 110 industry experts. Our results suggested 12 factors (e.g., big data management and data contextualization) and their relationships which impact on ERP responsiveness. An understanding of the factors which impact on ERP responsiveness contributes to the literature on ERP and big data management as well as offers significant practical implications for ERP and big data management practice.

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Section: Phase 1 – Process and Results Of Slrmentioning

confidence: 99%

Enhancing ERP Responsiveness Through Big Data Technologies: An Empirical Investigation

et al. 2023

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“…This is, to the best of our knowledge, the first research to provide a rating of CSFs from the perspective of its users in Saudi Arabia. Similar to other developing countries, most food industries in Saudi Arabia rely extensively on outsourcing to administer the implementation phase of their IT investments, especially key business initiatives such as those involving ERP systems [70]. Finally, this study provides a deeper understanding of CSFs from the users' perspective for the success of ERP systems in post-implementation phase.…”

Section: Theoretical Contributionmentioning

confidence: 94%

“…This study adds to the information systems success in general and the success of ERPs in Saudi Arabian food industries because only a few studies have assessed user support and associated characteristics to evaluate the CSFs of ERPs or the performance efficacy in business industries. The user perspective has been widely ignored in ERP postimplementation [70]. However, due to the complexity of ERP systems in food enterprises, users are especially critical, especially since only a handful of studies have investigated this matter.…”

Section: Theoretical Contributionmentioning

confidence: 99%

The CSFs from the Perspective of Users in Achieving ERP System Implementation and Post-Implementation Success: A Case of Saudi Arabian Food Industry

et al. 2022

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Enterprise resource planning (ERP) systems have a major impact on the functioning of organizations and the development of business strategy. However, one of the main reasons that cause failure in ERP implementations to achieve the expected benefits is that the system is not fully accepted by end users. User rejection of the system is the second reason after time and budget overrun, while the fourth barrier to ERP post-implementation. Most studies have focused on ERP adoption and installation while neglecting post-implementation evaluation, which omits insights into the priority of ERP systems and CSFs from the stance of ERP users. Therefore, this study identified factors that led to user acceptance of the use of ERP systems at both implementation and post-implementation stages (after installation). In addition, this study assessed the interrelationship between the factors and the most influential factors toward user acceptance. A survey was conducted among pioneers of the food industry in Saudi Arabia, which included 144 ERP system users from assembly and manufacturing, accounts, human resources, warehouse, and sales departments. The descriptive-analytical approach was deployed in this study. As a result, project management, top management support, and user training had significant impacts on the efficacy of ERP system implementation. On the contrary, support for technological changes in new software and hardware, managing changes in systems, procedures, and work steps already in place within the organization, as well as user interfaces and custom code, displayed a direct impact on user acceptance of ERP systems post-implementation. This study is the first research that provides a rating of CSFs from the perspective of its users in Saudi Arabia. It also enables decision makers of food industries to better assess the project risks, implement risk-mitigation methods, create appropriate intervention techniques to discover the strengths and limitations of the ERP users, and value the “best of fit” solutions over “best practice” solutions when determining the most appropriate option for food industries.

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“…Also, people-related factors can contribute to the success of the projects, which are the software development team's skills or the lack of support from top management. Top management is ranked as the most important critical success factor in project success at large (Alkraiji et al, 2022). In this article, https://doi.org/10.18489/sacj.v34i1.820 the factors that influence the outcome of software development projects are investigated.…”

Section: Introductionmentioning

confidence: 99%

Critical success factors in Software Development Projects

Bogopa

Marnewick

2022

SACJ

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Irrespective of the software development methodology, projects still fail at any development stage. Some of the factors that may affect project success or failure include process-related factors, such as an unrealistic budget and schedule, or technical-related factors like the methodology. The study aims to determine the influence of the most critical success factors of each category (people, process, and technical) on the overall outcome of software projects in the South African context. This study surveyed members of software development teams from across South African organisations and gathered information about software development project success and factors that contribute to project outcomes. A structured questionnaire was used to collect the study data. According to the results, software development projects need: (1) a committed and motivated team; (2) the client must be involved all the time; (3) specifications/requirements must be clear; (4) leadership must be good; (5) the project’s goals and objectives must be well-defined. The critical success factors are ranked by their strength in relation to success criteria. The study further found that most of the perceived factors are related to non-technical factors. This research contributes to the current software industry debate about critical success factors categories in the South African context.

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The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

Cited by 12 publications

References 89 publications

Enhancing ERP Responsiveness Through Big Data Technologies: An Empirical Investigation

Enhancing ERP Responsiveness Through Big Data Technologies: An Empirical Investigation

The CSFs from the Perspective of Users in Achieving ERP System Implementation and Post-Implementation Success: A Case of Saudi Arabian Food Industry

Critical success factors in Software Development Projects

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