“…Other studies suggest that advertising/brand equity reduces the systematic market risk of a firm (e.g., Johansson, Dimofte, & Mazvancheryl, 2012;McAlister, Srinivasan, & Kim, 2007). Collectively, prior studies provide substantial evidence that both advertising expenditures and brands are value-relevant, i.e.…”
Section: == Insert Table 1 About Here ==mentioning
confidence: 92%
“…Researchers have used both customer-based measures (e.g., Johansson et al, 2012;Mizik & Jacobson, 2008;Rego et al, 2009) and financial measures of brand equity (e.g., Barth et al, 1998;Madden, Fehle, & Fournier, 2006) to analyze the financial implications of brand investments. Customer mind-set measures evaluate the customer-based sources of brand equity while financial measures summarize the net benefit from brand equity in a single dollar metric that reflects the value of the intangible asset (Ailawadi, Lehmann, & Neslin, 2003;Keller & Lehmann, 2003).…”
Section: Methodsmentioning
confidence: 99%
“…More than 40,000 U.S. consumers of more than 1,500 large brands across diverse industry categories are surveyed online to measure consumers' brand knowledge and perceptions (Johansson, Dimofte, & Mazvancheryl, 2012;Rego et al, 2009) For the same period, we collected all yearly necessary financial data from COMPUSTAT, the Center for Research in Security Prices (CRSP), and Bloomberg's. In total, we cover 155 firms from ten industry sectors in our database.…”
“…Other studies suggest that advertising/brand equity reduces the systematic market risk of a firm (e.g., Johansson, Dimofte, & Mazvancheryl, 2012;McAlister, Srinivasan, & Kim, 2007). Collectively, prior studies provide substantial evidence that both advertising expenditures and brands are value-relevant, i.e.…”
Section: == Insert Table 1 About Here ==mentioning
confidence: 92%
“…Researchers have used both customer-based measures (e.g., Johansson et al, 2012;Mizik & Jacobson, 2008;Rego et al, 2009) and financial measures of brand equity (e.g., Barth et al, 1998;Madden, Fehle, & Fournier, 2006) to analyze the financial implications of brand investments. Customer mind-set measures evaluate the customer-based sources of brand equity while financial measures summarize the net benefit from brand equity in a single dollar metric that reflects the value of the intangible asset (Ailawadi, Lehmann, & Neslin, 2003;Keller & Lehmann, 2003).…”
Section: Methodsmentioning
confidence: 99%
“…More than 40,000 U.S. consumers of more than 1,500 large brands across diverse industry categories are surveyed online to measure consumers' brand knowledge and perceptions (Johansson, Dimofte, & Mazvancheryl, 2012;Rego et al, 2009) For the same period, we collected all yearly necessary financial data from COMPUSTAT, the Center for Research in Security Prices (CRSP), and Bloomberg's. In total, we cover 155 firms from ten industry sectors in our database.…”
“…Previous research has shown that favorable consumer mindset metrics translate to higher stock performance with lower risk (Fornell et al 2006;Johansson, Dimofte, and Mazvancheryl 2012;Mizik and Jacobson 2008). Tuli and Bharadwaj (2009) report that firms with superior customer satisfaction have lower systematic risk.…”
Section: Cdj and Shareholder Value (Proposition 6)mentioning
Although research has examined the social media–shareholder value link, the role of consumer mindset metrics in this relationship remains unexplored. To this end, drawing on the elaboration likelihood model and accessibility/diagnosticity perspective, the authors hypothesize varying effects of owned and earned social media (OSM and ESM) on brand awareness, purchase intent, and customer satisfaction and link these consumer mindset metrics to shareholder value (abnormal returns and idiosyncratic risk). Analyzing daily data for 45 brands in 21 sectors using vector autoregression models, they find that brand fan following improves all three mindset metrics. ESM engagement volume affects brand awareness and purchase intent but not customer satisfaction, while ESM positive and negative valence have the largest effects on customer satisfaction. OSM increases brand awareness and customer satisfaction but not purchase intent, highlighting a nonlinear effect of OSM. Interestingly, OSM is more likely to increase purchase intent for high involvement utilitarian brands and for brands with higher reputation, implying that running a socially responsible business lends more credibility to OSM. Finally, purchase intent and customer satisfaction positively affect shareholder value.
“…Brand management incorporates several types of element, such as goods and services information, related benefits, users, quality, attitudes towards products, brand awareness, brand associations and brand loyalty, among others (Aaker 1991;Keller 1993Keller , 2003 . These elements have a financial counterpart because they are able to moderate customer choice and therefore affect brand sales (Srivastava et al 1998;Barwise & Farley 2004;Rao et al 2004;Johansson et al 2012) . From a purely financial perspective, BE includes the expected extra cash flows that a branded good or service will provide to the company with regard to another one having exactly the same features but without a brand name or brand-building efforts (Shocker & Weitz 1988;Fischer 2007;Shankar et al 2008) .…”
Section: Theoretical Framework and Research Questionsmentioning
Brand equity and customer equity, respectively, constitute the value provided by brand and customer portfolios to companies. These are metrics of marketing performance in the long term, as well as key factors in firm valuation processes. However, their relation has not been empirically analysed to date. This study explores the connection between brand equity and customer equity. We employ a simultaneous equations model in which brand equity and customer equity depend on each other and also on marketing expenditures. We find that these metrics partially overlap, particularly in some industries. Hence, our results highlight the importance of implementing models that consider the interaction between them in order to obtain reliable measurements of the overall productivity of marketing actions. Additionally, our results suggest that the value of brands and customer portfolios should be jointly measured so as to obtain trustworthy assessments of firm value.
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