The PEEER Model: Effective Healthcare Team-Patient Communications

Let's talk about it: Reframing communication in medical teams

“…A brief review of widely used communication and information transfer models can succinctly illustrate the issues raised earlier. Contemporary attempts to systematise aspects of communication include the Relationship: Establishment, Development and Engagement (REDE) model of healthcare communication [11], the Plain Language, Engagement, Empathy, Empowerment, Respect (PEEER) model of effective healthcare team-patient communications [12], and the Begin with non-verbal cues, Establish information gathering with informal talk, Support with emotional channels, Terminate with positive note (BEST) communication model [13]. An increase is noted in models that attempt to codify more aspects involved in the way we interact, such as embodied cues.…”

Student Perception of Improvement in Communication and Value in 2 Interprofessional Education Delivery Formats

“…The model describes a dynamic process by which plain language, engagement, empathy, empowerment, and respect are used to facilitate nonhierarchical interprofessional and patient-caregiver communication. 13 Expressive and receptive communication are used to communicate effectively. 13 The model recognizes the significant contribution of each member of the health care team (patients, caregivers, and all health professions) in facilitating health outcomes.…”

“…13 Expressive and receptive communication are used to communicate effectively. 13 The model recognizes the significant contribution of each member of the health care team (patients, caregivers, and all health professions) in facilitating health outcomes.…”

Application and Student Perceptions of the PEEER© Model for Effective Healthcare Team Communications

“…The three video scenarios include: the team meeting prior to their clinical assessment of the patient, the team assessing the patient with his wife present, and members of the team meeting individually with the patient and wife in preparation for discharge. (Conigliaro et al, 2013).…”

“…We named this the PEEER© model to allow easy recall of each skill and identified exemplar behaviors which demonstrate each skill (Conigliaro et al, 2013). The schematic representation of the PEEER© model (Figure 1, following page) includes all healthcare providers, patients, and caregivers and intentionally places all members as equal participants in the healthcare team communication process.…”