The paradoxical effects of high involvement work practices on employees and service outcomes: a trichromatic perspective
Xiaoxi Yang,
Alia Qadir,
Bilal Shahid
et al.
Abstract:This research delves into the complex impact of High Involvement Work Practices (HIWPs) on various facets of employee well-being and service outcomes within the framework of the trichromatic service conception. Utilizing the Job Demands-Resources (JD-R) model, the study uncovers the dual, both beneficial and detrimental, effects of HIWPs on service performance, work–family conflict, subjective well-being, and work-family enrichment. Examining the conflicting paths of job demands (workload) and job resources (c… Show more
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