The package redelivery problem, convenience store solution, and the delivery desert: Case study in Aoba Ward, Yokohama

Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)

“…Consumers believed that the service they experienced was remarkable because of the ability of the service provider to satisfy their needs regardless of the situation. The demand for package delivery service due to the success of e-commerce ( Wang and Xiao, 2015 ; Nakayama and Yan, 2019 ) has also significantly increased the number of service providers during the pandemic, making this type of service easily accessible to any consumer. This finding is also evident in various studies ( Uzir et al, 2020 , 2021 ; Kusumawati and Rahayu, 2020 ), which indicate that CPV has a significant effect on CS.…”

“…These habits made home deliveries for food, beverages, and the grocery market a viable solution to the pandemic challenges ( Figliozzi and Unnikrishnan, 2021 ) while such change led businesses to shift towards e-commerce as a significant adaptation due to the COVID-19 pandemic ( Unnikrishnan and Figliozzi, 2021 ). The business shift has contributed to the growth of the goods delivery industry ( METI and MLIT, 2018 ) as consumers prefer delivery of goods instead of visiting the actual stores ( Wang and Xiao, 2015 ; Nakayama and Yan, 2019 ). This growth has made the package carrying or delivery service one of the most in-demand business because people are afraid of going out of their homes to avoid the COVID-19 virus.…”

“…In the past years, there has been a rise in concerns about rising package delivery and the externalities that come with them ( Figliozzi and Unnikrishnan, 2021 ). Some of the operational issues observed in this sector include failure in providing all the anticipated benefits, especially for convenience stores ( Nakayama and Yan, 2019 ), poor physical facility, lack of responsiveness, poor customer satisfaction ( Limbourg et al, 2016 ), insufficient online demand density and high cost of delivery ( Wang and Xiao, 2015 ), poor service quality leading to increasing customer complains ( Hayashi et al, 2014 ), poor customer service and high operating costs ( Schenk and Klabjan, 2010 ), and delivery inefficiencies ( Pronello et al, 2017 ). Another notable area of concern in the 3 PL sector is the concept of being green.…”

Sustainable Last-Mile Delivery Solution Evaluation in the Context of a Developing Country: A Novel OPA–Fuzzy MARCOS Approach

“…Leyerer et al [18] evaluated the efficiency of a hybrid LMS that integrates parcel lockers and electro-powered cargo cycles for the case of Hannover. Nakayama and Yan [19] created a methodology to analyze the accessibility of convenience stores and their potential contribution to solving the redelivery problem.…”

Study on the Impact of the Use of No-code Application on Internal Logistics Processes in a Company from the E-Commerce Industry - Process Analysis

“…The fulfillment operators, which are handling not only warehousing processes, but also the packaging of orders, shipment, and handling of possible returns, strive to guarantee the appropriate quality of logistics, in the era of constantly increasing demand for their services, they face major organizational challenges (Leung, Choy, Siu, Ho Lam, and Lee, 2018). The constantly increasing volume of parcels needed to be handled, with the simultaneous limitations of resource availability (difficult labor market, problems related to the Covid-19 pandemic) causes the need to optimize operational processes taking place in such an enterprise (Nakayama and Yan, 2019).…”