Abstract:In recent years the robot and its AI software has become increasingly a part of the hospitality and tourism economy. The automation of service industry has been a natural evolution as a result of demographic decline in many countries and the inadequacies of the alternatives to increasing automation. In this paper, the authors explore the role of regulation of service automation and the impact of such regulation on the hospitality and tourism industries. Using Porter’s Diamond Theory of National Advantage, a fr… Show more
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