is a promising solid electrolyte for next-generation solid-state Li batteries. However, sufficiently fast Li-ion mobility required for battery applications only emerges at high temperatures, upon a phase transition to cubic structure. A well-known strategy to stabilize the cubic phase at room temperature relies on aliovalent substitution; in particular, the substitution of Li + by Al 3+ and Ga 3+ ions. Yet, despite having the same formal charge, Ga 3+ substitution yields higher conductivities (10 −3 S/cm) than Al 3+ (10 −4 S/cm). The reason of such difference in ionic conductivity remains a mystery. Here we use molecular dynamic simulations and advanced sampling techniques to precisely unveil the atomistic origin of this phenomenon. Our results show that Li + vacancies generated by Al 3+ and Ga 3+ substitution remain adjacent to Ga 3+ and Al 3+ ions, without contributing to the promotion of Li + mobility. However, while Ga 3+ ions tend to allow limited Li + diffusion within their immediate surroundings, the less repulsive interactions associated with Al 3+ ions lead to a complete blockage of neighboring Li + diffusion paths. This effect is magnified at lower temperatures, and explains the higher conductivities observed for Ga-substituted systems. Overall this study provides a valuable insight into the fundamental ion transport mechanism in the bulk of Ga/Al-substituted Li 7 La 3 Zr 2 O 12 and paves the way for rationalizing aliovalent substitution design strategies for enhancing ionic transport in these materials.