The Örebro City Citizen-Oriented E-Government Strategy

Ask, Andreas; Hatakka, Mathias; Grönlund, Åke

doi:10.4018/978-1-60566-282-4.ch040

Cited by 6 publications

(5 citation statements)

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“…Taken together, these and other studies (e.g. Jansen & Ølnes 2004;Ask, Hatakka & Grönlund 2008) suggest that municipal websites have in their early formats served an informational role which mostly allows them to generate passive citizen participation. There is, however, nothing that inherently prevents municipalities from exploiting the functionalities of the new digital technologies if they want to build a symmetrical relationship with their citizenry, creating motivation and involvement through a more emotional public discourse (see e.g.…”

Section: Citizen Participation On Municipal Websitessupporting

confidence: 65%

Connecting with Citizens: The Emotional Rhetoric of Norwegian and Danish Municipal Websites

Isaksson

Jørgensen

2018

Nordicom Review

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This article suggests that current research on the use of new digital technologies by the public sector should move beyond its focus on their facility for e-government and e-democracy. It is important to observe that the same technologies can also be a resource for developing public enthusiasm and identification with local authorities by adopting a rhetoric of friendship. The backdrop of the study is the forthcoming Norwegian reform of municipal structure, informed by a similar reform in Denmark in 2006/2007. If Norway, like Denmark, significantly reduces its number of municipalities, the majority of municipalities will undergo significant change and risk losing citizens’ sense of local identity. Each new municipality will need to create meaningful community building to ease the public’s fear of losing their good life. The study examines how municipalities reach out to connect with their publics, and whether they employ emotional and engaging discourse to achieve this. Our data consist of twenty Norwegian and twenty Danish municipal websites.

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Section: Citizen Participation On Municipal Websitessupporting

confidence: 65%

Connecting with Citizens: The Emotional Rhetoric of Norwegian and Danish Municipal Websites

Isaksson

Jørgensen

2018

Nordicom Review

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“…Political factors. Political factors refer to political attitudes, political regime structure, and legal and policy frameworks [5,61]. Continuing political commitment helps to ensure sufficient resources and build a positive image of e-procurement to motivate public agencies [44,53,61].…”

Section: Inter-institutional Dynamicsmentioning

confidence: 99%

Determinants and barriers of e-procurement: A European comparison of public sector experiences

Gascó¹,

Cucciniello²,

Nasi³

et al. 2018

Proceedings of the Annual Hawaii International Conference on System Sciences

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Despite recent studies on determinants of adoption and diffusion of e-procurement, the existing literature is still scant on how different variables affect eprocurement adoption, diffusion and upscaling by type of adopter. Using qualitative data from interviews, this paper aims at contributing to fill this gap by examining how outer and inner variables influence the adoption and upscaling of e-procurement in two European regions that can be considered as innovators (Valencia in Spain and Lombardy in Italy). Our findings show that 1) the role of inner factors is clearer than that of outer ones in adoption processes, 2) in particular, organizational (mainly slack resources in both cases) and individual determinants seem to be the most important inner factors, 3) change management strategies and activities have a key role in upscaling processes, and 4) the internal organizational context and the type of technological innovation may act as moderators/mediators of the effects.

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“…(2) Cost distributions of the shared services The governance of shared services network may leave many issues to be filled by negotiations among various actors with different roles, goals, and action space (Ask, Hatakka, & Gronlund, 2008). The scheme that allocates the cost and reserves the shared resources is the top negotiation item among the partners (James, 2006).…”

Section: New Policies and Regulation In Shared Servicesmentioning

confidence: 99%

Performance Predictive Analytics for Operations Management of Shared Services

2020

JIBM

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Shared services have been widely used in many organizations as an alternative to outsourcing. For shared services, common services are standardized and consolidated across multiple organizations to reduce the operational cost and to increase information and knowledge sharing. Two major advantages of shared services over outsourcing are long-term stable cost-saving and knowledge sharing. One important aspect of successful operations management of shared services is to ensure the quality of services delivered by a shared service provider to each individual partner organization. This paper proposes a performance predictive analytics framework for operations management of shared services. The paper presents a case study to demonstrate the usefulness and effectiveness of this framework.

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The Örebro City Citizen-Oriented E-Government Strategy

Cited by 6 publications

References 0 publications

Connecting with Citizens: The Emotional Rhetoric of Norwegian and Danish Municipal Websites

Connecting with Citizens: The Emotional Rhetoric of Norwegian and Danish Municipal Websites

Determinants and barriers of e-procurement: A European comparison of public sector experiences

Performance Predictive Analytics for Operations Management of Shared Services

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