The Obstacles and Challenges to the Implementation of the Key Performance Indicators System for Sudanese Universities

Abstract

In order to evaluate quality management for improving universities status and to meet the international standards, Sudanese Ministry of Higher Education and Scientific Research determined that universities have to improve their administrative management organization according to the Ministry quality Standards and the key performance indicators system. Sudanese higher education institutions use performance indicators to observe their own performance for comparative reasons, to assist the evaluation of university operations, and to present evidence for the ministry quality assurance audits of university teaching and learning quality. The aim of this research is to determine the challenges and obstacles that face the implementation of the key performance indicators system at Sudanese universities. In this research we conducted a survey for the staff at the Sudanese universities as well as interviews with staff and management. The research results from the questionnaires and interviews revealed that the main obstacles that face the implementation of the key performance indicator system are the lack of the quality management culture; most of the universities staff are not aware of the key performance indicator system; the shortage of the financial support for the system; the heavy teaching load for the staff and the lack of operational integration.