The nexus between e-commerce adoption in a health pandemic and firm performance: The role of pandemic response strategies

Orji, Ifeyinwa Juliet; Ojadi, Frank; Okwara, Ukoha Kalu

doi:10.1016/j.jbusres.2022.03.034

Cited by 46 publications

(18 citation statements)

References 121 publications

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“…It also allows the decision-makers in companies to effectively estimate the performance of alternative suppliers with regard to prevailing social issues and address social sustainability objectives. Moreover, the Nigerian banking sector is highly characterized by instability due to inefficient management and fraudulent activities, which tend to diminish customer satisfaction and build negative brand image (Orji et al , 2022a). Also, the persistent devaluation of the Nigerian naira and economic recession pose an unsettling challenge to the banks to be competitive and sustainable (Oboh and Ajobolade, 2017).…”

Section: Discussion Academic and Managerial Implicationsmentioning

confidence: 99%

“…This research uses the case study method to examine supplier selection decision-making with regard to CSR issues in Nigeria’s banking sector. Generally, there is no rule to ascertain the superiority of one method over another since methods are applied within the specified case conditions (Orji et al , 2022a). Thus, the Shannon Entropy method was integrated with TODIM method in the analysis of the supplier selection problem in this study.…”

Section: Methodsmentioning

confidence: 99%

“…Therefore, to bridge the virtual and literature gap, this research is aimed at selecting sustainable suppliers with regard to CSR practices in the Nigerian banking sector. The choice of Nigeria is justified because its economic indices surpass those of other African countries in spite of prevailing institutional voids (Orji et al, 2022a(Orji et al, , 2022b. Furthermore, Nigeria occupies a strategic position in the economic integration of African countries and study results are critical in developing a financial system which positively influences economic growth (Arize et al, 2018).…”

Section: Socially Responsible Supplier Selectionmentioning

confidence: 99%

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A decision support framework for socially responsible supplier selection in the Nigerian banking industry

Ojadi

Kusi‐Sarpong

Orji

et al. 2023

JBIM

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Purpose Sustainability trends have changed the modus operandi in businesses even as the market environment becomes more socially conscious. However, relatively little research has been conducted on integrating social sustainability aspects with a focus on corporate social responsibility (CSR) into the selection of suppliers in the service sector, particularly the banking industry. In this paper, this study aims to propose a CSR decision support methodology to evaluate and prioritize socially responsible suppliers. Design/methodology/approach A novel integrated decision support methodology composed of Shannon Entropy and TOmada de Decisão Interativa e Multicritério (TODIM) methods is introduced. The Shannon-Entropy approach is used to estimate CSR factor weights, and TODIM is used to rank the suppliers, with the process completed in a group decision setting. Findings A Nigerian bank was used as a case study to test and show the usefulness of the CSR-based decision framework in evaluating and selecting socially responsible suppliers. The results show the topmost ranked suppliers that are recommended for future negotiations by the case (bank). The study will enable banks to select socially responsible suppliers, which could accelerate the attainment of sustainability objectives, protect their reputations and improve competitiveness. Originality/value This study pioneers the application of a novel decision methodology based on Shannon Entropy and TODIM in selecting socially sustainable suppliers in the Banking sector of an African emerging economy-Nigeria.

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Section: Discussion Academic and Managerial Implicationsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Socially Responsible Supplier Selectionmentioning

confidence: 99%

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A decision support framework for socially responsible supplier selection in the Nigerian banking industry

Ojadi

Kusi‐Sarpong

Orji

et al. 2023

JBIM

Self Cite

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“…These two points coincided with the early months of the Covid-19 pandemic and with the Brazilian government’s declaration of the end of the public health emergency. And although it was not the purpose of the study to examine how the pandemic impacted the firms’ use of social media platforms, the crisis did accelerate digitalization and the development of digital capabilities (Orji et al, 2022 ) and, in the case of these firms, may have slowed down internationalization because of the substantial growth of domestic demand, as reported by Pereira et al (2022) in Portugal.…”

Section: Discussionmentioning

confidence: 99%

Anywhere in the World? The Internationalization of Small Entrepreneurial Ventures using a Social Media Platform

2023

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This study aimed at investigating the interplay between internationalization and digitalization using a social media platform during the early phases of the internationalization process of new ventures from an emerging economy. The research adopted the longitudinal multiple-case study method of investigation. All the firms that were studied had operated on a social media platform (Instagram) since their inception. Data collection was based on two rounds of in-depth interviews and secondary data. The research used thematic analysis, cross-case comparison and pattern-matching logic. The study contributes to the extant literature by (a) proposing a conceptualization of the interplay between digitalization and internationalization during the early phases of the internationalization trajectory of small new ventures from an emerging economy using a social media platform; (b) detailing the role of the diaspora during the outward internationalization of these ventures and outlining the theoretical implications of this phenomenon; and (c) providing a micro perspective on how entrepreneurs exploit platform resources and face platform-related risks during their enterprise’s early domestic and international phases. Supplementary Information The online version contains supplementary material available at 10.1007/s11575-023-00510-8.

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“…Increased sales on e-commerce platforms (Scutariu et al 2021, (Sharma 2020), (Lechuga Nevárez and Hernández Chavarria 2021), (Hossain et al 2022), (Beckers et al 2021), (Guthrie et al 2021), (Szász et al 2022), (Alkhunaizan and Ali 2022), (Jasi ńska-Biliczak 2022), (Paraschiv et al 2022), (Kitukutha et al 2021), (Guo et al 2021), (Pantelimon et al 2020), (Sardjono et al 2021), (Dumanska et al 2021), (Awotunde et al 2022), (Tran 2021), (WiScicka-Fernando 2021 Increased adoption of e-commerce, m-commerce, or e-business (Scutariu et al 2021), (Han et al 2020), (Sharma 2020), (Lechuga Nevárez and Hernández Chavarria 2021), (Albliwi and Alsolami 2021), (Ghandour and Woodford 2020), (Khan et al 2021), (Rattanawicha et al 2021), (Beckers et al 2021), (Alkhunaizan and Ali 2022), (Paraschiv et al 2022), (Zhang 2022), (Kitukutha et al 2021), (Aishel et al 2021), (Sardjono et al 2021), (Juliet Orji et al 2022, (Dumanska et al 2021), (Awotunde et al 2022) Increase of users in the use of e-commerce or f-commerce (Syamruddin et al 2021), (AL-Ali et al 2022), (Lechuga Nevárez and Hernández Chavarria 2021), (Kawasaki et al 2021), (Khan et al 2021), (Hossain et al 2022),…”

Section: Impact Caused Articlesmentioning

confidence: 99%

Analysis of the Impact of the Pandemic on the Growth, Use, and Development of E-Business: A Systematic Review of the Literature

Ambrosio-Pérez

Cabanillas-Carbonell

Iparraguirre-Villanueva

2023

Economies

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The COVID-19 pandemic has affected various sectors in multiple countries, among them the economic sector has been one of the most affected, so the search for tools or measures for the continuation of sales and processes became recurrent, finding in e-business and its components precise tools to counteract the situation. Therefore, the present research aims to analyze the impact of the COVID-19 pandemic on the use, growth, and development of e-business by conducting a systematic literature review using the PRISMA methodology, collecting scientific articles covering the period of the pandemic from databases such as IEEE Xplore, ScienceDirect, Scopus, EBSCO, and IOPScience. Despite the limitations in access to scientific articles, it could be concluded that within the main characteristics identified, e-business tools in general allowed many businesses to continue subsisting and making sales thanks to the increase in online users due to the COVID-19 lockdowns. Although it was identified that the adoption of these tools lacked policies, limitations, and supports from governments, the perception of their use was positive in that they were considered safe and efficient.

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The nexus between e-commerce adoption in a health pandemic and firm performance: The role of pandemic response strategies

Cited by 46 publications

References 121 publications

A decision support framework for socially responsible supplier selection in the Nigerian banking industry

A decision support framework for socially responsible supplier selection in the Nigerian banking industry

Anywhere in the World? The Internationalization of Small Entrepreneurial Ventures using a Social Media Platform

Analysis of the Impact of the Pandemic on the Growth, Use, and Development of E-Business: A Systematic Review of the Literature

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