Background:Where there is a sport, there are fans. Fans are the heartbeat of any sport as they tend to motivate players on the fields, during a live match. Their emotions are involved with players, teams, and countries.The objective of this study was to generate ideas and strategies that a facility can acquire, that fulfil the requirements and expectations of fans, which will make them visit the facility. Methods: In making this possible, five closed group discussions have held, where the participants shared their insights as a fan. In this era of advanced trending technologies and digital transformation, connecting with fans has made it easy and, their expectations can be met.
Conclusion:The discussions were made to get a deep understanding of the fans' experience in a stadium and also focus on uplifting their belief in the future through better facility management and quality services, based on which meaningful conclusion had formed, that a facility can transform.