The News Ombudsman: Viable or Vanishing?

Starc, Kenneth

doi:10.1007/978-3-531-92006-1_8

Cited by 11 publications

(8 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Advantages of online media accountability in terms of speed or costs could suggest that the internal Ombudsman has become an old-fashioned or irrelevant figure. Changes in candidate profiles, elimination of the post, or substitution of tasks 5 , all mainly justified by financial reasons, are emphasised in some studies (Evers, Groenhart and Van Groesen, 2010;Starck, 2010;Quixadá, 2010). Replacement was not the conviction of authors like Ruß-Mohl (1994: 22-23), Pritchard (2000: 186) or Bertrand, who considered that "while every existing media accountability instrument is useful, none is sufficient.…”

Section: Online Media Accountabilitymentioning

confidence: 99%

Dealing with viewers’ complaints: Role, visibility and transparency of PSB Ombudsmen in ten European countries

Sampío

2017

(OBS*)

View full text Add to dashboard Cite

The article shows the results of a comparative analysis of the complaints management mechanisms offered by ten European Public Service Broadcasting (PSB) systems on their corporate websites. Using a qualitative methodology, it maps the procedures and evaluates the visibility, transparency and dissemination of results. The findings show, firstly, great diversity in terms of responsible election and management, despite the converging media governance. Also noteworthy is the margin of substantial improvement in the transparency and dissemination possibilities, specially relating to the interaction offered by the digital environment. Among the ten public corporations analysed, the BBC is the best ranked, while RAI presents the worst performance. Finally, the comparative analysis shows some correlation within the Hallin and Mancini Mediterranean model, but less are evident among the countries included in the Liberal and Democratic Corporate model.

show abstract

Section: Online Media Accountabilitymentioning

confidence: 99%

Dealing with viewers’ complaints: Role, visibility and transparency of PSB Ombudsmen in ten European countries

Sampío

2017

(OBS*)

View full text Add to dashboard Cite

show abstract

“…Thus far, extensive literature has examined established accountability tools such as ethical codes and stylebooks, ombudsmen, letters to the editor media journalism (Malik 2004, Roberts 2012, Starck 2010 as well as innovate instruments such as editorial weblogs, readers" comments, error buttons or media critique on social media (Craft et al 2015, Eberwein et al 2011, Fengler et al 2014, Mauri-Ríos and Ramon-Vegas 2015.…”

Section: Introductionmentioning

confidence: 99%

Untitled

2018

AJSPO

View full text Add to dashboard Cite

President's Message All ATINER"s publications including the e-journals are open access without any costs (submission, processing, publishing, open access paid by authors, open access paid by readers etc) and is independent of presentations at any of the many small events (conferences, symposiums, forums, colloquiums, courses, roundtable discussions) organized by ATINER throughout the year. The intellectual property rights of the submitting papers remain with the author. Before you submit, please make sure your paper meets the basic academic standards, which includes proper English. Some articles will be selected from the numerous papers that have been presented at the various annual international academic conferences organized by the different divisions and units of the Athens Institute for Education and Research. The plethora of papers presented every year will enable the editorial board of each journal to select the best, and in so doing produce a top quality academic journal. In addition to papers presented, ATINER will encourage the independent submission of papers to be evaluated for publication.

show abstract

“…Hasta el momento, la mayoría de estudios académicos sobre instrumentos de rendición de cuentas se ha centrado en analizar herramientas tradicionales, como los códigos éticos y libros de estilo (Alsius, 1999;Aznar, 1999;Himelboim y Limor, 2011;Roberts, 2012), las cartas al director (Pastor, 2010) o los defensores del lector (Evers, 2010;Maciá, 2006;Starck, 2010). Investigaciones recientes han subrayado cómo el entorno digital ha permitido adaptar estos instrumentos de rendición de cuentas consolidados y ha posibilitado la aparición de nuevos mecanismos, como los blogs editoriales, los botones de correcciones de errores, los observatorios de medios o la crítica en las redes sociales (Fengler et al, 2014;Mauri-Ríos y Ramón-Vegas, 2015;Rosique-Cedillo y Barranquero Carretero, 2016).…”

Section: Introductionunclassified