The need for management education of healthcare management employees

Abstract

SummaryGiven the wide professional discussion on the dominating professional focus of healthcare managers at the expense of management knowledge, the main goal of this paper is to verify the extent, to which management education of healthcare workers affects the level of their management skills.MethodologyThe Descriptive statistics methods have been used to answer research questions regarding the differences in the perception of the managerial skills and their disposition importance between managers with a completed management education and without it. Emphasis was placed on people management skills and communication skills. The research sample consisted of 253 healthcare managers.ResultsManagers with a completed specialized management study are characterized by higher values of entrepreneurial competences and communication skills. They also have exceptional skills in the area of initiator of change. Another significant difference is the higher adaptation of roles and low critique of their subordinates. They are oriented at workers and relationships with them.ConclusionOur results show that management education of healthcare managers significantly contributes to the implementation of newer approaches to people management and the use of the necessary management skills, which are a source of higher efficiency in the context of the present world of work and its challenges.

Crisis management competencies needed in a hospital setting during the COVID‐19 pandemic: A qualitative study of nurse leaders

“…Leaders’ transparency has also been found to increase trust between leaders and employees (Freysteinson et al., 2021). Crisis causes uncertainty and fear, which increases the need for information (Jankelová et al., 2022; Turnipseed & VandeWaa, 2022). In line with previous studies (Forster et al., 2020; Panda et al., 2021), this study reveals the importance of leaders being honest about their lack of knowledge where necessary.…”

“…In this study, nurse leaders highlighted the importance of interactive communication competence during a crisis. Active communication is particularly important in crisis and has emerged as a key factor in successful crisis management (Boin et al., 2020; Jankelová et al., 2022). Effective communication has been identified as one of the nurse leaders' guiding principles in crisis management (AONL, 2017) and building communication and relationship is included in the core competencies of nurse leaders (AONL, 2022).…”

“…Shuman and Costa (2020) have described a set of disaster preparedness competencies for nurse leaders. Jankelová et al (2022) have studied the relationship between the competencies for crisis management in healthcare facilities and employees' performance during the acute stage of a crisis, measured by their feelings of satisfaction, safety and working conditions. Kim (2021)…”

“…An important factor in successful crisis management during pandemics is communication, leadership and decision‐making skills, which have proven to be particularly important in supporting staff performance (Jankelová et al., 2022). It is important to assess the seriousness of the crisis and try to gather as much information as possible about its effects (Boin et al., 2020).…”

“…Jankelová et al. (2022) have studied the relationship between the competencies for crisis management in healthcare facilities and employees' performance during the acute stage of a crisis, measured by their feelings of satisfaction, safety and working conditions. Kim (2021) has defined crisis leadership in the context of nursing, identifying six key attributes for effective crisis leadership: clear, fast, frank communication; a high degree of collaboration; information sharing; decision‐making and fair prioritisation; building trust and competence.…”