The Need for Emotional Intelligence in Human-Computer Interactions

Abstract

This study explores the role of emotional intelligence (EI) in human-computer interactions (HCI) and its potential to improve user experience and engagement. EI, which involves the interaction between cognitive and emotional capabilities, is often overlooked in traditional HCI models. The study uses user studies, case studies, and literature reviews to understand EI's impact on HCI and its future. The goal is to provide valuable insights into the ever-changing world of technology and human interactions, highlighting the importance of EI in enhancing user experiences.