“…It is no secret that the empirical research that describes what mediators actually do presents a very confusing and contradictory picture of mediation practice (e.g., Alfini, ; Burns, , , 2004; Bush, ; Cobb, ; Cobb & Rifkin, ; Della Noce, , ; Dingwall, ; Donohue, ; Garcia, , , ; Greatbatch & Dingwall, , 1994, ; Heistercamp, ; Kolb, ; Kolb & Associates, ; Phillips, ; Silbey & Merry, ; Stewart & Maxwell, ; Tracy, Spradlin, Folger & Jones, ). Some of the behaviors described in the research run counter to the expressed norms of good mediator behavior in the field (see, e.g., Alfini, ; Bernard, Folger, Weingarten & Zumeta, ; Cobb, ; Cobb & Rifkin, ; Dingwall et al., ; Folger & Bernard, ; Greatbatch et al., ; Kolb & Associates, ) and some are in direct contradiction to each other (Bush, ; Della Noce, , , ).…”