2019
DOI: 10.1093/ccc/tcz025
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The Mutual Domestication of Users and Algorithmic Recommendations on Netflix

Abstract: This article examines the mutual domestication of users and recommendation algorithms on Netflix. Based on 25 interviews with users and an inductive analysis of their practices and profiles on the platform, we discuss five dynamics through which this mutual domestication occurs: personalization, or the ways in which individualized relationships between users and the platform are built; how algorithmic recommendations are integrated into a matrix of cultural codes; the rituals through which they are incorporate… Show more

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Cited by 48 publications
(56 citation statements)
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References 12 publications
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“…These interviewees could therefore be expected to be relatively digitally and algorithmically literate. Yet, confirming studies conducted in other countries (e.g., Siles et al, 2019), interviewees did not necessarily use the term "algorithm" when talking about their experiences of news personalization: some had not even heard of the word. Such gaps in vocabulary have important methodological implications for studying algorithmic literacy.…”
Section: Discussionmentioning
confidence: 54%
“…These interviewees could therefore be expected to be relatively digitally and algorithmically literate. Yet, confirming studies conducted in other countries (e.g., Siles et al, 2019), interviewees did not necessarily use the term "algorithm" when talking about their experiences of news personalization: some had not even heard of the word. Such gaps in vocabulary have important methodological implications for studying algorithmic literacy.…”
Section: Discussionmentioning
confidence: 54%
“…A common theory is to conceive of Spotify as a personlike being that engages in surveillance to provide a higher good: music recommendations. This theory is based on the premise of "mutual personalization" (Siles et al, 2019a): while users turn the platform into a reflection of their personality, they also personalize the platform by treating it as an entity that has human-like characteristics. In this process, people draw on local conceptions of friendship and public behavior to make sense of the platform and its algorithms.…”
Section: Dealing With a Surveillant "Buddy"mentioning
confidence: 99%
“…By incorporating this rationale into their system of thought, users suggest that, despite the geographic distances, they can enact (and thus inhabit) the same data assemblage than those in other parts of the world. Many users in Costa Rica interpret differences in catalogs (that is, the substance of what is being recommended) as a form of exclusion (Siles et al, 2019a). They typically react against not having the same content available in other countries (despite paying the same fees).…”
Section: Folk Theories and Cultured Capacitiesmentioning
confidence: 99%
“…La recherche de vidéos sur les plateformes diffusant le savoir en ligne demeure sous-étudiée et les études récentes semblent plutôt se porter sur la consultation des plateformes de divertissement (par exemple Perticoz, 2019;Siles et al, 2019). À la fin des années 1990, l'Open Video Digital Library (Marchionini et al, 2006) et la communauté du Text REtrieval Conference Video s'intéressaient cependant aux problématiques posées par la consultation des corpus audiovisuels institutionnels.…”
Section: Recherche De Vidéos En Ligneunclassified