Moving from the consideration that the museum does not represent only a place of preservation, collection and promotion of cultural heritage but a vital learning space, the article aims to investigate the role that technologies and media have played in the museum during the first phase of the spread of the Covid-19 pandemic. In particular, the authors reflect on the issues of the recognition of some museum practices as educational practices, on the use of technologies for cultural heritage education and for its use and on the digital initiatives proposed by museums in order to reconnect with the variety publics, in particular children and young people, during the period of social isolation. There is therefore a need, also in the context of non-formal learning, to reconsider the value of ICT to redesign and reshape teaching and learning practices, outlining new perspectives and educational implications.