The multimodal nature of Snapchat in close relationships: Toward a social presence-based theoretical framework

Kahlow, Jessica A.; Coker, Michael C.; Richards, Riley

doi:10.1016/j.chb.2020.106409

Cited by 29 publications

(26 citation statements)

References 22 publications

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“…Video calls were also rated as highly satisfying. Enabling synchronous and multi-modal communication (Dennis et al, 2008), video calls are most analogous to face-to-face interactions and therefore well-suited to replenish lack of physical closeness (Kahlow et al, 2020). The surprisingly similar patterns of differences in methods used across generations imply that physical distancing poses strong demands for methods that facilitate meaningful relationships maintenance.…”

Section: Discussionmentioning

confidence: 99%

Connecting electronically with friends to cope with isolation during COVID-19 pandemic

Juvonen

Schacter

Lessard

2021

Journal of Social and Personal Relationships

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Given that friends serve as one of the most important sources of emotional support during stress, the current study examines whether connecting electronically with friends can help alleviate loneliness and emotional distress during the social isolation mandates of the COVID-19 pandemic. Relying on a cross-sectional electronic survey conducted with a sample of 18–70-year-old adults (n = 295), information about the frequency of and satisfaction with electronic friend contact methods were obtained. Participants of all ages reported greater than typical reliance on, and satisfaction with, video calls during the imposed isolation, although they (especially the younger generations) used texting and connecting via social media the most. More frequent overall use of communication technologies was associated with greater anxiety but unrelated to loneliness and depression. In contrast, greater overall satisfaction with electronic contact with friends was associated with lower levels of loneliness, anxiety and depressive symptoms, as hypothesized. Satisfaction was most protective among those living alone. The findings highlight the potential psychological benefits of connecting electronically with close others and suggest that connecting with friends offers a way to cope with imposed isolation as long as individuals are satisfied with their exchanges.

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Section: Discussionmentioning

confidence: 99%

Connecting electronically with friends to cope with isolation during COVID-19 pandemic

Juvonen

Schacter

Lessard

2021

Journal of Social and Personal Relationships

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“…As adolescents' social media use predominantly leads to positive feedback from peers (Koutamanis et al, 2015;van Driel et al, 2019) and negative friendship interactions are scarce (De Goede et al, 2009), it is likely that for most adolescents (but not for all), social media interactions with their friends enhance momentary feelings of friendship closeness (Ellison et al, 2014;Rousseau et al, 2019). This assumption received support from a study by Kahlow et al (2020), which found that young adults who sent more text or voice messages via Snapchat than their peers on one day, experienced higher levels of relational closeness the next day. Moreover, descriptive survey studies have shown that most adolescents believe that social media use enriches existing friendships, because it enables them to easily keep up with their friends on a daily basis (Pew Research Center, 2018;Rideout & Robb, 2018) and helps them to understand their friends' feelings and daily lives (Lenhart, 2015).…”

Section: Momentary Social Media Use and Momentary Friendship Closenessmentioning

confidence: 99%

“…Previous longitudinal studies have shown that adolescents’ social media use is related to friendship closeness across relatively long time intervals of 6 months (Rousseau et al, 2019; Valkenburg & Peter, 2009a). However, as adolescents use social media throughout the day to share their current thoughts and feelings with close friends (Rideout & Robb, 2018), social media use may also be related to friendship closeness across smaller time intervals of weeks, days, or even hours (Kahlow et al, 2020). According to dynamic system theories of adolescent development, these short-term, momentary fluctuations in friendship closeness may shape longer-term developmental change in well-being and social relationships (Granic, 2005; Hinde, 1997).…”

Section: Momentary Social Media Use and Momentary Friendship Closenessmentioning

confidence: 99%

“…Such trait measures tap into relatively stable global perceptions of friendship closeness based on adolescents’ general perception of their friendship across multiple weeks or months. Research among college students has shown that in addition to trait-like levels of friendship closeness, persons may also experience state-like levels of friendship closeness that are context-dependent and fluctuate throughout the day (Bayer et al, 2016; Kahlow et al, 2020), suggesting that social media use may also trigger momentary changes in feelings of friendship closeness within a person.…”

Section: Momentary Social Media Use and Momentary Friendship Closenessmentioning

confidence: 99%

“…Never before have adolescents had the opportunity to share so many in-the-moment experiences with their close friends. And never before have they had the opportunity to receive so much immediate positive feedback and emotional support from these friends when sharing their experiences (Bayer et al, 2016; Kahlow et al, 2020; Yau & Reich, 2018).…”

Section: Momentary Social Media Use and Momentary Friendship Closenessmentioning

confidence: 99%

See 2 more Smart Citations

Social media use and friendship closeness in adolescents’ daily lives: An experience sampling study.

Pouwels¹,

Valkenburg²,

Beyens³

et al. 2021

Developmental Psychology

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The formation and maintenance of friendship closeness is an important developmental task in adolescence. To obtain insight in real-time processes that may underly the development of friendship closeness in middle adolescence, this preregistered experience sampling study [ESM] investigated the effects of social media use on friendship closeness. The study was conducted among 387 adolescents (54% girls; M age ϭ 14.11 years; 96% Dutch) from different educational tracks (44% lower prevocational secondary education, 31% intermediate general secondary education, 26% academic preparatory education). Adolescents reported six times per day for 3 weeks on their Instagram, WhatsApp, and Snapchat use in the previous hour and their momentary experiences of friendship closeness (126 assessments; 34,930 observations). Multilevel analyses revealed positive between-person associations of friendship closeness with general WhatsApp use and Instagram use with close friends. In contrast, at the within-person level, we found small negative overall associations of general WhatsApp use and Instagram use (with and without close friends) with friendship closeness. However, there was large heterogeneity in the personspecific effect sizes of the within-person associations of social media use with friendship closeness. For example, person-specific effect sizes of the association of Instagram use with close friends with friendship closeness ranged from ␤ ϭ Ϫ.745 to ␤ ϭ .697. These results underline the importance of acknowledging person-specific effects in developmental and media effect theories.

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When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants

Heirati,

Pitardi,

Temerak

2024

Psychology and Marketing

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The widespread use of voice assistants (VAs) creates a pressing need to understand what drives consumers to use different VAs. Existing studies have commonly focused on the net effects of antecedents that explain why consumers adopt or continue using VAs, ignoring the complexity of consumer behavior and the combinatorial effects of multiple antecedents. Our study proposes that consumer intention to continue using VAs does not depend on a single characteristic of products or consumers but on specific configurations of such characteristics. By integrating human–technology interaction and media richness theories, we suggest that consumers with distinct psychometric profiles and learning styles may evaluate humanlike and technological attributes of VAs differently. Our study shows that the complex interconnectedness between different VA attributes and consumer characteristics can provide a holistic understanding of why some consumers continue or stop using VAs. The results advance the media richness literature by offering novel insights into multimodality in consumer–technology interactions by examining consumer evaluations of single and multimodal VAs (e.g., smart speakers vs. touchscreen smart speakers). Our study provides templates for managers to effectively design VAs aligned with their segmentation and targeting strategies.

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The multimodal nature of Snapchat in close relationships: Toward a social presence-based theoretical framework

Cited by 29 publications

References 22 publications

Connecting electronically with friends to cope with isolation during COVID-19 pandemic

Connecting electronically with friends to cope with isolation during COVID-19 pandemic

Social media use and friendship closeness in adolescents’ daily lives: An experience sampling study.

When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants

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