The moderating role of rumination and social sharing in the relationship between mistreatment and service sabotage and depersonalization: A cross-sectional study of hospital nurses

Goussinsky, Ruhama

doi:10.1016/j.ijnurstu.2020.103705

Cited by 3 publications

(2 citation statements)

References 36 publications

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“…Deliberate or reflective thoughts have been found to be related to lower levels of depression [53]. Moreover, rumination has been analyzed as a moderator in the relationships between depression assessed at baseline and six months later [66], mistreatment and depersonalization [67], work interruptions and well-being [68], and mindfulness and distress reduction [69]. It is plausible that rumination may alter the direction or the strength of the relationship between core beliefs and posttraumatic growth.…”

Section: Rumination As a Potential Moderatormentioning

confidence: 99%

Relationship between World Assumptions and Post-Traumatic Growth among Polish Cancer Patients: Moderating Effect of Rumination

Szczęśniak

Madej

Bielecka

2022

IJERPH

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Background: Although post-traumatic growth is believed to be the result of complex interplays between various factors, cognitive variables appear to play a special role in these interactions. Yet, research on this topic is scant. Therefore, the first purpose of this study was to verify whether there is a direct relationship between world assumptions and post-traumatic growth among Polish cancer patients. As the effect of psychological change in post-traumatic growth may be affected by basic beliefs about the world and oneself, the second goal was to assess whether this association is moderated by rumination. Methods: The study included 215 Polish cancer patients. The Post-traumatic Growth and Depreciation Inventory—Expanded version—(intrusive and deliberate rumination), the World Assumption Scale, and the Event-related Rumination Inventory were applied. Results: Positive, albeit weak, correlations were found between the dimensions of world assumptions and post-traumatic growth. Post-traumatic growth correlated negatively with intrusive rumination and positively with deliberate rumination. The outcomes show that the level of post-traumatic growth resulting from world assumptions is significantly different at various levels of intrusive and deliberate rumination. Conclusion: Lower/medium intrusive rumination seems to strengthen the relationship between benevolence of the world/worthiness of the self and post-traumatic growth, and higher deliberate rumination tends to reinforce the relationship between meaningfulness and post-traumatic growth.

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Section: Rumination As a Potential Moderatormentioning

confidence: 99%

Relationship between World Assumptions and Post-Traumatic Growth among Polish Cancer Patients: Moderating Effect of Rumination

Szczęśniak

Madej

Bielecka

2022

IJERPH

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“…It was defined as incidents in which staff members are mistreated, threatened, or assaulted in circumstances related to their work [ 1 ]. Over the last decades, it has been well documented that healthcare professionals around the world are at significant risk of violence exposure [ 2 ]. Studies have shown that the most vulnerable healthcare workers victimized are nurses and paramedics [ 3 , 4 ], with the most common perpetrators being patients, their relatives, or visitors [ 5 ].…”

Section: Introductionmentioning

confidence: 99%

Patient mistreatment, social sharing of negative events and emotional exhaustion among Chinese nurses: the combined moderating effect of organizational support and trait resilience

Yan,

Chen,

Xiao

et al. 2024

BMC Nurs

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Background As a primary form of work-related violence in the healthcare sector, patient mistreatment negatively impacts nurses’ well-being. To date, there has yet reached a definitive conclusion on the mediating mechanism and boundary conditions behind the influence of patient mistreatment on nurses’ emotional exhaustion. Methods This study employed a convenience sampling method to recruit a sample of 1672 nurses from public hospitals in Western China. The data were collected through anonymous self-report questionnaires and analyzed using hierarchical regression and conditional processes to investigate a theoretical framework encompassing patient mistreatment, emotional exhaustion, social sharing of negative events, organizational support, and trait resilience. Results Patient mistreatment led to emotional exhaustion among nurses (β = 0.625, p <.001), and social sharing of negative events mediated this positive relationship (effect = 0.073, SE = 0.013). The combined effects of organizational support and resilience moderated the mediating effect of the social sharing of negative events between patient mistreatment and emotional exhaustion (β=-0.051, p <.05). Specifically, nurses with a high level of resilience would benefit from organizational support to alleviate emotional exhaustion caused by patient mistreatment. Conclusions This study validated a significant positive association between patient mistreatment and emotional exhaustion, which aligns with previous research findings. Integrating conservation of resources theory and goal progress theory, we addressed previous contradictory findings on the impact of social sharing of negative events on emotional exhaustion. Social sharing of negative events served as a mediator between patient mistreatment and emotional exhaustion. Additionally, the moderating effect of organizational support on the relationship between social sharing of negative events and emotional exhaustion depended on individual trait of resilience.

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Influence of Dysfunctional Customer Behavior on Depersonalization and Service Sabotage in the Service Industry

Lee,

Gong

2023

Services Marketing Quarterly

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The moderating role of rumination and social sharing in the relationship between mistreatment and service sabotage and depersonalization: A cross-sectional study of hospital nurses

Cited by 3 publications

References 36 publications

Relationship between World Assumptions and Post-Traumatic Growth among Polish Cancer Patients: Moderating Effect of Rumination

Relationship between World Assumptions and Post-Traumatic Growth among Polish Cancer Patients: Moderating Effect of Rumination

Patient mistreatment, social sharing of negative events and emotional exhaustion among Chinese nurses: the combined moderating effect of organizational support and trait resilience

Influence of Dysfunctional Customer Behavior on Depersonalization and Service Sabotage in the Service Industry

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