The moderating role of leisure participation in work–leisure conflict for the reduction of burnout in hotels and travel agencies

Elbaz, Ahmed Mohamed; Salem, Islam Elbayoumi; Elsetouhi, Ahmed; Abdelhamied, Hany Hosny Sayed

doi:10.1002/jtr.2342

Cited by 28 publications

(26 citation statements)

References 99 publications

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“…The principal sampling frame for this research is Cairo-based Category (A) travel agencies which represent approximately 85% of all Egyptian travel agencies (Abou-Shouk et al., 2016; Elbaz et al., 2020). Category A travel agencies are licensed to work in inbound and outbound tourism according to Egyptian law.…”

Section: Methodsmentioning

confidence: 99%

Breaking the silence of travel agency employees: The moderating role of gender

Abou-Shouk

Elbaz

Maher

2021

Tourism and Hospitality Research

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This study aims to examine the associations between employee voice, job satisfaction and intention to leave. In addition, it investigates the moderating role of employee gender on the link between job satisfaction and intention to leave. Using structural equation modelling, and based on a sample of 551 travel agency employees in Egypt, the results show that employee voice is a key predictor of employees’ intention to leave. Furthermore, it has been found that employee voice has a higher association with job satisfaction for male employees, while the association between job satisfaction and intention to leave is almost identical between males and females. The findings hold significant implications for theory and practice. Theoretically, the study makes a valuable contribution to the body of knowledge focusing on employee voice in the tourism industry. Practically, the findings help travel agency managers improve employee voice practices, which, given the tourism industry’s reputation for high turnover and poor job security, is critical in achieving greater job stability and employee retention. Among other recommendations, one of the most important proffered by this study is for tourism businesses to improve job satisfaction by increasing the communication flow between managers and employees.

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Section: Methodsmentioning

confidence: 99%

Breaking the silence of travel agency employees: The moderating role of gender

Abou-Shouk

Elbaz

Maher

2021

Tourism and Hospitality Research

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“…Eight items were adapted from the study of Lamond et al (2010) to measure work alienation. Emotional exhaustion was measured by seven indicators adapted from the work by Elbaz et al (2020). In addition, work incivility was assessed using six items (Hur et al, 2016).…”

Section: Methodsmentioning

confidence: 99%

Breaking the psychological contract of travel agency employees during the COVID-19 pandemic: The moderating role of mindfulness

Mekawy

Elbaz

Shabana

et al. 2021

Tourism and Hospitality Research

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This study investigates the influence of psychological contract breach (PCB) on work-related attitudes and behaviors (i.e., organizational cynicism, workplace incivility and work alienation) and employees’ emotional exhaustion. It also examines the direct association between these attitudes and behaviors and emotional exhaustion as well as investigating how mindfulness moderates these associations. Based on a quantitative approach, data were collected from 437 employees of Egyptian travel agencies. The PLS-SEM analysis revealed that PCB positively affects employees’ emotional exhaustion and job-related attitudes as well as behaviors, which consequently impact their emotional exhaustion. The findings indicated that the effect of organizational cynicism, workplace incivility, and work alienation on emotional exhaustion is weaker with higher levels of mindfulness and greater with lower levels of mindfulness. Besides its theoretical contributions, this paper presents substantial practical insights and managerial implications for managers of travel agencies regarding the outcomes of PCB. Limitations and future research are also given.

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“…Finally, reduced personal accomplishments reduce one's sense of efficacy through disregard for one's past accomplishments (Travis et al, 2016). Other studies, such as Elbaz et al (2020) andL opez-Cabarcos et al (2021), draw similar conclusions that experiencing JBO makes one disinterested in their job and misaligned with organizational goals and fit. Despite these commonalities, the main scholarly contention on JBO is whether it is a multidimensional or a unidimensional construct (Bianchi et al, 2017).…”

Section: Meaningful Work and Job Burnout Dimensionsmentioning

confidence: 75%

The impact of work engagement and meaningful work to alleviate job burnout among social workers in New Zealand

Tan

Yeap

2021

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PurposeGrounding our research in the conservation of resources (COR) theory and the job demands-resources (JD-R) theory, this study addresses the research gap of examining the relationship between meaningful work and dimensions of job burnout with work engagement as the mediator, especially in times of the COVID-19 pandemic. It also attempts to understand if age plays a role in moderating the effect of these relationships.Design/methodology/approachThis study collected data using a questionnaire protocol that was adapted and refined from the original scales in existing studies. The partial least squares structural equation modeling (PLS-SEM) was used to analyze data collected from 530 social workers working in New Zealand nonprofit organizations (NPO).FindingsResults indicated that meaningful work only addressed one dimension of job burnout. Work engagement was found to have mediating effects on the relationships between meaningful work and all the dimensions of job burnout. Age does not have any moderating effect on these relationships.Originality/valueThis study addresses the lack of literature that collectively examines the constructs of meaningful work, dimensions of job burnout and work engagement in the same model. In doing so, this study provides a unique verification of job burnout as a multidimensional construct. At the same time, this study offers insights into the effect of these constructs in NPOs, unraveling the complexities that drive these NPOs' human resources (HR) processes.

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The moderating role of leisure participation in work–leisure conflict for the reduction of burnout in hotels and travel agencies

Cited by 28 publications

References 99 publications

Breaking the silence of travel agency employees: The moderating role of gender

Breaking the silence of travel agency employees: The moderating role of gender

Breaking the psychological contract of travel agency employees during the COVID-19 pandemic: The moderating role of mindfulness

The impact of work engagement and meaningful work to alleviate job burnout among social workers in New Zealand

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