The Missing Link between Dark Tourism and Tourism Management

de‐Miguel‐Molina, María

doi:10.1108/978-1-80117-708-520221015

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2022

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“…The most relevant natural disasters for the tourism industry are: earthquakes, tsunamis, volcanoes, tornados and icebergs. According to De Miguel et al (2022), having up to date information about the effects of a natural disaster is considered fundamental in order to mitigate the immediate hazards of the event. Hence, in the case of natural disasters, a comprehensive set of risk management indicators is of the greatest relevance in order to deal with the result of a disaster and to differentiate the effects of natural hazards from other byproducts that could rise.…”

Section: Discussionmentioning

confidence: 99%

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

2022

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This paper is based on an evaluation of a telemental health service, 'Let's Keep Talking', based in Liverpool, England. Telephone interviews were conducted with service users and volunteers, exploring both the utility of the service model in the pandemic context and its long-term viability. Findings highlight multiple benefits of this model, which has the potential to generate transformative change within the lives of both clients and volunteers. However, the particular benefits of face-to-face contact were also emphasised, ultimately supporting an argument for blended models of care. Key recommendations pertain to blended care and revisiting the service communications strategy.

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Section: Discussionmentioning

confidence: 99%

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

2022

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The Missing Link between Dark Tourism and Tourism Management

Cited by 1 publication

References 53 publications

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

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