The Minibus Taxi Industry’s Communication Strategies in Dealing with Linguistic Diversity on the Way to Business Leadership: The Case of South Africa
Phumzile Masala
Abstract:Informal businesses, such as the minibus taxi industry, positively contribute to the country’s economy whilst providing an essential public transport service to the linguistically diverse communities of multilingual South Africa. The systematisation of the scientific literature on the development of the minibus taxi industry proved the absence of comprehensive studies aimed at understanding the communication strategies that taxi operators use among themselves and when interacting with passengers. This paper ai… Show more
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