The Methodology of User-Sensitive Service Design within Urban Planning

Abstract

Liisa. 2010. The methodology of user-sensitive service design within urban planning. Environment and Planning B: Planning and Design.

Perceived safety of the retrofit neighborhood: A location-based approach

“…Comprehensive strategies, which utilize the CPTED principles as part of wider projects of neighborhood development, can be carried out together with residents and new actors representing both public and private sectors such as local social workers, teachers, police, local entrepreneurs and so on. A continuous community development project as a communicative process (Wallin and Horelli, 2010) represent social constitution of fear approach (Pain and Townshend, 2002) where the spectrum of measures contributing to changing the direction of development can be used to improve the local service structure, that is in the key role in promoting social inclusion and leading to shared everyday life.…”

The Future-Making Assessment Approach as a Tool for E-Planning and Community Development

“…The research questions are the following: These research questions have been dealt with in five articles that constitute the thesis (Table 1.). The meta-analysis of the Herttoniemi case study supports the argument of the dissertation, that there is a need for expanded urban planning that reaches beyond participatory planning procedures and supports civic engagement (Wallin & Horelli, 2010;Staffans & Horelli, 2014;Horelli et al, 2015; Figure 2).…”

“…It also followed initiatives of community informatics that were used in self-organized urban movements. At the time when the data for the dissertation was gathered, the promise of social media was at its early stage (Wallin et al, 2010). Also, the evolving GIS mapping tools and mobile survey methods were under scrutiny.…”

Design facilitators’ journeys through the jungle of Co- in healthcare

“…As we move into care coming from the design field, in which we coin the term 'Co-Design' to refer to the process, tools, methods needed for involving both everyday people as 'experts of their own experiences' (Sleeswijk Visser et al, 1995) and domain experts in collaborative efforts to design new products and services. This process of co-designing is wedged between, and interdependent with other collaborative processes (see Wallin & Horelli, 2010): covisioning on the strategic level and co-producing on the operational level, see figure 2. This also colours the lens through which we regard co-creation in care, taking primarily the focus of shaping something new, in close interaction with the people (caretakers, patients and their companions, managers, and other stakeholders) who are going to live and work with the consequences of this process: the resulting products, services, environments, treatment plans, and so on.…”