The Methodology of Rating Quality Standards in the Regional Passenger Transport

Abstract

Summary. Quality has a fundamental influence to the services in passenger transport. The main objective of transport is to satisfy customers' (passengers') requirements on the qualitative, flexible, fast and safe carriage of people and goods. Organisers of transport (public authority), providers of transport services and their customers have a different view on the perception of quality. This fact is influenced by unsystematic assessment to the quality measurement as well as by ignorance of the interaction of the transportation the peoples with the transport system. The paper is focussed on the quality evaluation of performance in regional passenger rail transport in relation to other modes of public transport. Hereby it is necessary to research the perception of quality services as well its value for the client (passenger) as well to on scientific approach. In this point of the technological process of transport, the main bearer of the quality of transport services are the vehicles and the transport infrastructure. Consequently it is needed to set a permanent process of quality evaluation of the provided transport services. The paper is based on the premise that the customer interests present the public ordering body (authority) of the public transportation services.

The Methodology of Selecting the Transport Mode for Companies on the Slovak Transport Market

“…River Danube has a great importance for international trade and it is part of 7 th Pan-European transport corridor [6]. Table 1 we can say the main transport mode in the Slovak republic is road transport, second position is for railway transport on the market and other transport modes have a little share on the market [8][9][10][11]. Dominant position of road transport is caused from its advantages (specified in Section 1) and also from the characteristics of Slovak economy (industry).…”

“…Selection of criteria is determined based on the questionnaire survey between customers of road and railway transport and also based on [10][11][12][13][14][15][16][17]. On the creation of the methodology for selection of transport mode, experts from transport companies and research institutes participated in answering the questionnaire survey.…”

Draft Deployment of Traction Units with Active Tilting System for Regional and Long-distance Transport on Non-modernized Railway Tracks

“…An entry of tilting units into service in this case represents one option in order to reduce travel times on the railway track section. Due to occurrence of tilting device, train can pass the curves at higher speed, and thus reduce travel times, and at the same time, the comfort level can be increased when traveling [1,2].…”

A Strategic Model of Sustainable Mobility in the City of Zagreb and Its Surrounding Area

“…The issue of limited transport accessibility in certain regions brings about the lack of development and even causes potential emigration. In their paper, (Zitricky et al, 2015) pointed out to the problem the difference in views of the quality of transport service in regional passenger transport between the users and the operators. The main setbacks in the improvement of quality are evident in the vehicles and infrastructure.…”

“…The main setbacks in the improvement of quality are evident in the vehicles and infrastructure. (Gašparik et al, 2015) proposed in their research a methodology of quality assessment in regional passenger transport. They stress that its applicability is possible when comparing integrated transport systems based on the levels of service quality.…”