The Mediating Role of Tourist Satisfaction: A Study of Muslim Tourists in Malaysia

Battour, Mohamed; Battor, Moustafa; Ismail, Mohd Nazari

doi:10.1080/10548408.2012.666174

Cited by 153 publications

(162 citation statements)

References 71 publications

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“…Crompton and McKay ( 1997 ) claim that for tourists to revisit, they must be relatively pleased with their previous experience. Similarly, Chi and Qu ( 2008 ) and Battour et al ( 2012 ) state that tourists' positive experiences of services, products and other resources offered by travel destinations could be a source of repeat visits as well as positive wordofmouth effects on relatives and friends. Recent studies on tourism loyalty focus on the role of emotions (Su et al 2014; Tsai 2014; Lee et al 2015 and other variables such as personal interactions and service atmospherics (Fakharyan et al 2014 ).…”

Section: Tourist Satisfaction and Destination Loyaltymentioning

confidence: 99%

Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty

Pérez‐Cabañero

Taulet

Díaz

2017

Int Rev Public Nonprofit Mark

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Although length of stay is a relevant variable in destination management, little research has been produced connecting it with tourists' postconsumption behaviour. This research compares the postconsumption behaviour of same day visitors with overnight tourists in a sample of 398 domestic vacationers at two Mediterranean heritageandbeach destinations. Although economic research on length of stay posits that there are destination benefits in longer stays, sameday visitors score higher in most of the postconsumption variables under study. Significant differences arise in hedonic aspects of the tourist experience and destination loyalty. Thus, we propose that length of stay can be used as a segmentation variable. Furthermore, destination management organisations need to consider length of stay when designing tourism policies. The tourist product and communication strategies might be adapted to different vacation durations.

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Section: Tourist Satisfaction and Destination Loyaltymentioning

confidence: 99%

Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty

Pérez‐Cabañero

Taulet

Díaz

2017

Int Rev Public Nonprofit Mark

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“…Thus, to ensure the mutual understanding and needs of both Muslims and non-Muslims travellers, the planning and design of tourism industry must be very comprehensive to figure out the way to encounter this challenge. This concept was supported by Battaour et al (2010) where they stressed on the challenges faced by some of the secular governments in some countries especially the non-OIC countries as the tourism developers may oppose the Halal tourism development and create restriction with it. The main reason behind the hindrance is the profit based policy which the consequences of losing a huge number of non-Muslim tourists are unbearable.…”

Section: Challenges Of Halal Tourism In Becoming the Next Key Player mentioning

confidence: 95%

“…Billions of dollars were transferred internationally every year for the transportation, accommodation, entertainment, food and beverages in the tourism industry (Ahmed, 1992) Saudi Arabia is very strict with the Shariah rules to be implemented in their country compared to other Muslim countries (Battaour et al, 2010). Hence, in the tourism industry, the Shariah-compliance is a must and hotels in Saudi Arabia are obliged to abide with specific regulations (Henderson, 2010).…”

Section: Halal Tourism In Middle East Countriesmentioning

confidence: 99%

Halal Tourism: A New World for Tourism Industry

Yan

Zahari

Ismail

et al. 2017

International Journal of Asian Social Science

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Article HistoryThe study was ambitious to report the progression of -Halal Tourism‖ in different countries including Muslim majority countries and non-Muslim majority countries around the world. It was carried out by review and reference to the previous study about Halal tourism from researchers from different countries. News from official tourism website, announcement on newspaper and magazine also contributed to the latest development of Halal tourism in various counties. In most Muslim majority countries, the effort was made by investing in development of Muslim friendly travel environment such as increasing the number of in Halal certified restaurant, the number of shariah compliance hotel, the number of prayer facilities, and enhancing the local Muslim culture. For non-Muslim countries, awareness of the concept of -Halal‖ was been educated to the non-Muslim and the governments are more concern about the needs of Muslim travelers compared to 10 years ago. However, the mutual benefits of both Muslim and non-Muslim travelers must be taken care despite the speedy progression of Halal tourism in order to ensure the sustainability of this industry. To dates, there is no report in details about this new trend of tourism that includes a wide range of different countries. This study was hoped to be able to trigger more study on this field in order to enhance the comprehensiveness of Halal tourism around the world.

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“…Muslims believe that the holy Quran ofers direction in all aspects of human activities including tourism choices for both individuals and governments [1,4,9,25]. It is noted recently that Muslim customers become sensitive to consume products and services that are Halal (Sharia compliant).…”

Section: Muslim Tourist Needsmentioning

confidence: 99%

Muslim Travel Behavior in Halal Tourism

Battour¹

2018

Mobilities, Tourism and Travel Behavior - Contexts and Boundaries

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Destination marketers need to understand Muslim travel behaviour in order to satisfy his/her needs especially in Halal tourism industry. This chapter discussed the importance of getting the terminologies right in the field of Muslim-friendly or Halal tourism. Muslim tourist needs are identified when travelling abroad: Muslimfriendly hotels, Halal food, Muslim-friendly phone application, Muslim-friendly airport, Halal holiday, Halal tourism websites, Halal healthcare facilities and services, Halal cruise and Halal swimming suit. Implications related to Halal tourism are also discussed.

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The Mediating Role of Tourist Satisfaction: A Study of Muslim Tourists in Malaysia

Cited by 153 publications

References 71 publications

Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty

Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty

Halal Tourism: A New World for Tourism Industry

Muslim Travel Behavior in Halal Tourism

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