The Mediating Role of Perceived Value on The Relationship Between Service Quality, Destination Image, and Revisit Intention: Evidence From Umbul Ponggok, Klaten Indonesia

Abstract

Abstract-Tourists' perceptions of service quality, destination image, perceived value, and revisit intention are vital successful destination marketing. This study aims to investigate the impact the interactivity of service quality, destination image, and perceived value toward revisit intention to umbul ponggok, Klaten. The conceptual model was developed on the basis of existing theoretical and empirical research in the fields of marketing and tourism. Questionnaire given tourists visit to umbul ponggok and using sampling through the non probability approach using convenience sampling. A total of 183 questionnaires were returned and the data were analysed using structural equation model (SEM). The findings illustrate that service quality positive and significant impact on perceived value and revisit intention. Destination image was found to have a positive and significant impact on perceived value and revisit intention. Implications and future research issues were discussed.

Understanding Tourist Inertia Based on Destination Service Quality: Role of Perceived Value and Perceived Risk

“…Destination service quality is part of the concept of parental service quality in marketing studies, in the form of tourists' assessment of the performance of services consumed at certain destinations (Kayat & Hai, 2014). Several studies have been devoted to investigating the consequences of destination service quality including perceived value (Gallarza & Saura, 2006;Moutinho et al, 2011;Prayogo et al, 2017). Perceived value can be measured through destination service quality because it is considered to have a real contribution to destination competitiveness, has a positive effect on tourist satisfaction, and indirectly encourages tourists to make return visits.…”

The Impact of Information Sharing and Quality Assurance on Customer Service at UAE Banking Sector

“…The information-sharing system of the banking sectors revitalized their functional strategies through digital applications and achieved desired goals. [6] stated that sharing information has a link with customer service improvement because the procedure of banking operations facilitates customers for their asset management resources and provides all detailed information of the account statements through digital applications to aware with their possessions. The banking sectors provide the security of the financial outcomes through information sharing systems to the industries and stakeholders.…”

“…Customer service is a professional act of delighting customers by satisfying their needs by providing the best quality services on time. It should be an ongoing process and improves gradually [6].…”

Pengembangan Destinasi Wisata Mangrove Wonorejo Di Kecamatan Rungkut Kota Surabaya

“…Wisata alam merupakan salah satu strategi sebagai upaya penigkatan pemanfaatan kearifan local di suatu daerah (Prayogo, 2016). Kriswibowo (2018) berpendapat bahwa potensi pariwisata di Jawa Timur secara khusus pada wisata alam dapat memberi dampak ekonomi yang positif bagi masyarakat.…”