The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

Alosani, Mohammed Saleh; Yusoff, Rushami Zien; Al-Ansi, Ali Ali; Al-Dhaafri, Hassan Saleh

doi:10.1108/ijlss-11-2019-0110

Cited by 14 publications

(20 citation statements)

References 121 publications

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“…This study revealed that the outcome of H4 is significant at a 0.05 level of significance (β = 0.040, t = 2.221, p < 0.027), and thus, H4 is supported. This result further confirmed previous studies that have demonstrated the decisive role of innovation culture as an intervening variable that develops organizational performance (Alosani et al, 2020;Ghasemzadeh et al, 2019) and an internal environment that improves employee work behavior to learn and innovate continuously.…”

Section: Discussion Of the Findingssupporting

confidence: 91%

“…It could be observed that several studies have provided significant outcomes in enhancing SMEs' performance in developing countries (Alosani et al, 2020;Bahta et al, 2020;Eniola et al, 2019;Kiyabo & Isaga, 2019). However, few studies provide effective antecedents, variables, and models that impact SMEs' performance, leading to their weak performance in developing countries (G. , particularly in Kuwait (Abu-Aisheh, 2018;Al-duwailah et al, 2019;Alzougool, 2019).…”

Section: Organizational Performancementioning

confidence: 99%

“…Conversely, it is influenced by task context and follower characteristics (Mokhber et al, 2017) and organizational culture and characteristics (Aboramadan et al, 2019;Buccieri et al, 2019). Hence, innovation culture could be vital in developing organizational performance (Alosani et al, 2020;Dabić et al, 2018). This culture involves the intention to be innovative and how individuals are committed to learning new ways to do business.…”

Section: Learning Orientation Innovation Culture and Organizational Performancementioning

confidence: 99%

“…Ghasemzadeh et al (2019) have demonstrated that innovation culture plays a crucial moderating role in linking organizational learning and innovation performance in the pharmaceutical sector. Alosani et al (2020) revealed that innovation culture has a partial mediating role in the Six Sigma-organizational performance relationship. Additionally, Salge et al (2012) suggested that innovation activities play a significant moderating role that enhances an organizations' competency in establishing effective strategies that eventually improve organizational performance.…”

Section: Learning Orientation Innovation Culture and Organizational Performancementioning

confidence: 99%

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The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

Sawaean¹,

Ali

2021

IJIKM

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Aim/Purpose: This paper aimed to examine the impact of learning orientation on organizational performance of small and medium enterprises (SMEs) via the mediating role of total quality management (TQM) practices and the moderating role of innovation culture. Background: SMEs’ organizational performance in developing countries, particularly in Kuwait, remains below expectation due to increasing competition and inadequate managerial practices that negatively impact their performance. Although several studies had revealed a significant effect of learning orientation on SMEs’ performance, the direct impact of learning orientation on their performance is still unclear. Thus, the link between learning orientation and organizational performance remains inconclusive and requires further examination. Methodology: This study adopted a quantitative approach based on a cross-sectional survey and descriptive design to gather the data in a specific period. The data were collected by distributing a survey questionnaire to the owners and Chief Executive Officers (CEOs) of Kuwaiti SMEs using online and on-hand instruments with 384 useable data obtained. Furthermore, the partial least square-structural equation modeling (PLS-SEM) analysis was performed to test the hypotheses. Contribution: This study bridged the significant gap in the role of learning orientation on SMEs’ performance in developing countries, specifically Kuwait. In this sense, a conceptual model was introduced, comprising a learning orientation, TQM practices, innovation culture, and organizational performance. In addition, this study confirmed the significant influence of TQM practices and innovation culture as intermediate variables in strengthening the relationship between learning orientation and organizational performance, which has not yet been verified in Kuwait. Findings: The results in this study revealed that learning orientation had a significant impact on organizational performance of SMEs in Kuwait. It could be observed that TQM practices play an important role in mediating the relationship between learning orientation and performance of SMEs, as well as that innovation culture plays an important moderating role in the same relation. Recommendations for Practitioners: This study provided a framework for the decision-makers of SMEs on the significant impact of the antecedents that enhanced the level of organizational performance. Hence, owners/CEOs of SMEs should improve their awareness and knowledge of the importance of learning orientation, TQM practices, and innovation culture since it could significantly influence their performance to achieve success and sustainability when adopted and managed systematically. The CEOs should also consider building an innovation culture in the internal environment, which enables them to transform new knowledge and ideas into innovative methods and practices. Recommendation for Researchers: The results in this study highlighted the mediating effect of TQM practices on the relationship between learning orientation (the independent variable) and organizational performance (the dependent variable) of SMEs and the moderating effect of innovation culture in the same nexus. These relationships were not extensively addressed in SMEs and thus required further validation. Impact on Society: This study also influenced the management strategies and practices adopted by entrepreneurs and policymakers working in SMEs in developing countries, which is reflected in their development and the national economy. Future Research: Future studies should apply the conceptual framework of this study and assess it further in other sectors, including large firms in developing and developed countries, to generalize the results. Additionally, other mechanisms should be introduced as significant antecedents of SMEs’ performance, such as market orientation, technological orientation, and entrepreneurial orientation, which could function with learning orientation to influence organizational performance effectively.

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Section: Discussion Of the Findingssupporting

confidence: 91%

Section: Organizational Performancementioning

confidence: 99%

Section: Learning Orientation Innovation Culture and Organizational Performancementioning

confidence: 99%

Section: Learning Orientation Innovation Culture and Organizational Performancementioning

confidence: 99%

See 2 more Smart Citations

The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

Sawaean¹,

Ali

2021

IJIKM

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“…Numerous proponents have implemented BSC as a framework for evaluating operational efficiency in police agencies (Mehralian et al, 2017;Alosani et al, , 2020. These aspects can be handled and measured by achieving strategic objectives (efficiency goals), improving resources to create preferred outputs (efficiency goals) and maintaining balance (Kaplan and Norton, 1992;Najafi et al, 2009).…”

Section: Organisational Performancementioning

confidence: 99%

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Alosani¹,

Al-Dhaafri

2020

TQM

Self Cite

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PurposePolice agencies are under pressure to improve their performance and provide outstanding services for the community. In response, academics and practitioners have called to adopt effective methods that help these agencies to achieve their goals. Studies reported that benchmarking has a role to improve organisational performance. However, poor evidence of using benchmarking within police agencies and very few studies examine the relationship between it and police performance. Motivated by this gap, this study aims to explore and examine this relationship under the mediating role of innovation culture.Design/methodology/approachA quantitative methodology was utilised in this study. Data used to examine the hypotheses were obtained from the departments and stations of the Dubai Police Force (DPF), and the population comprised head section officers. A total of 338 questionnaires were distributed to respondents, 252 of which were returned. The hypothesised relationships were tested with the data collected by SPSS and SmartPLS statistical software.FindingsFindings clearly show that benchmarking is directly and indirectly associated with the organisational performance of the DPF through innovation culture. Results support the notion that innovation culture facilitates the implementation of proper benchmarking projects in the DPF, which positively affects different aspects of its performance.Research limitations/implicationsThis study includes several limitations. Specifically, the generalisability of the findings should be considered. The analysis applies only to the DPF in the UAE. Thus, investigating and analysing variables in different police agencies in the UAE or internationally would be valuable.Practical implicationsSeveral recommendations are provided in relation to the obtained results to assist managers and decision makers in the DPF and other police agencies. This study includes suggestions for improving police performance by establishing an innovation culture and adopting benchmarking practices.Originality/valueAlthough several contributions indicated that benchmarking and innovation culture is a key determinant of success, the literature lacks empirical studies investigating this link in the police field. This study is the only one to date that examined this relationship in police services. Accordingly, this study seeks to bridge this gap and delivers empirical evidence and theoretical insight to better understand this relationship.

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Transformational leadership and innovation to boost business performance: The case of small Mexican firms

Cuevas-Vargas,

Lozano-García,

Morales-García

et al. 2023

Procedia Computer Science

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The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

Cited by 14 publications

References 121 publications

The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Transformational leadership and innovation to boost business performance: The case of small Mexican firms

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