The Mediating Impact of Organizational Commitment on the Influence of Leadership Behavior and Work Environment on Organizational Citizenship Behavior at Ajb Bumiputera 1912 Headquarter

Abstract

This research aimed to analyze the mediating role of organizational commitment on the influence of leadership behavior and work environment towards organizational citizenship behavior. The research was conducted from October 2019 to April 2020 at AJB Bumiputera 1912 Headquarter. The populations in this research were 317 employees. There were 177 employees were taken as sample using Slovin’s formula with 5% error tolerance. Then, a quota sampling method was used in administering questionnaires to respondents. Data collected were analyzed using Structural Equation Modeling with the help of SmartPLS software version 3.2.8 for Windows. The results showed that leadership behavior had a slight positive, but not significant influence on organizational citizenship behavior. However, work environment had a positive and significant influence on organizational citizenship behavior. Meanwhile, the organizational commitment had positively and significantly mediated the influences of both leadership behavior and work environment on organizational citizenship behavior.

The Influence of Trust, Military Leadership and Organizational Environment on Organizational Citizenship Behavior with Mediator Organizational Commitment First Officers at Koarmada-I, Indonesia

“…This means that for every unit of Environment, Organizational Citizenship Behavior will increase by 0.235 units through Organizational Commitment. These results align with research showing an indirect effect of the environment on organisational citizenship behaviour through organisational commitment [20,45,46,47]. There is an indirect effect of Environment on Organizational Citizenship Behaviour through Organizational Commitment.…”

Analisis Budaya Organisasi dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior (OCB)

“…Menurut definisi di dalam buku Organizational Behavior dariRobbins & Judge (2013) OCB (Organizational Citizenship Behavior) merupakan perilaku membantu orang lain, dan melampaui harapan normal dalam pekerjaan mereka, mungkin karena ingin membalas pengalaman kerja mereka yang positif. Penelitian terhadap karyawan di kantor pusat AJB Bumiputera 1912 menunjukan bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap perilaku kewargaan organisasional (OCB)(Arviyah & Johanes Lo, 2020). Sedangkan, Penelitian di PT.…”

“…MetodeMenurutArviyah & Johanes Lo (2020) dalam penelitiannya menggunakan metode deskriptif dengan metode penelitian kuantitatif dan kausal. Objek penelitian adalah seluruh pegawai kantor pusat AJB Bumiputera 1912 sebanyak 177 responden yang mengisi kuesioner ini, sampel penelitian diambil dengan rumus Slovin dari total populasi 317 pegawai menjadi 177 responden.…”