The Mediating Effect of Employee’s Loyalty in the Relationship Between Empowerment and Employees’ Performance: A Case from Jordanian SMEs

Al-edenat, Malek; Hawamdeh, Nayel Al

doi:10.6007/ijarafms/v8-i4/5454

Cited by 10 publications

(8 citation statements)

References 39 publications

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“…Foodpanda does not have a high employee turnover rate that affects the operation and profits, especially those drivers delivering food to the customer. Fondpanda with high employee loyalty will derive substantial benefits such as the quality, efficiency, and value of service, enabling it to reduce cost and increase customer satisfaction (Al-edenat & Alhawamdeh, 2018) Job satisfaction refers to a pleasurable emotional state resulting from the appraisal of one's job or job experiences. Foodpanda provides the employees with compensation, work-life balance, respect to the employee's rights, job security, challenges, and career growth thus increasing the job satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting Organizational Success: A Case Study of Foodpanda

Kamilah

Kee

Syafiq

et al. 2020

JCDA

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The purpose of this study is to examine the success factors of Foodpanda. Foodpanda is one of the leading online food delivery marketplaces and is spread out globally. Its main job is to enable users to place orders at nearby restaurants with the assistance of its website or via its mobile app. The study used questionnaires to collect data from Foodpanda's employees in addition to the customers that used Foodpanda apps in Malaysia. The result shows that employee loyalty, job satisfaction, and customer satisfaction are the factors that drive the success of Foodpanda.

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Section: Introductionmentioning

confidence: 99%

Factors Affecting Organizational Success: A Case Study of Foodpanda

Kamilah

Kee

Syafiq

et al. 2020

JCDA

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“…On the other hand, Ukil [24] indicated that employee empowerment can be measured through autonomy and delegation of authority, and it can be measured through autonomy and owning the information, as indicated by Alhayali [25]. In this research, employee empowerment was defined as "the process of giving employees the authority to practices and take responsibility for applying their capabilities by motivating them to participate in decision-making" [26].…”

Section: Employee Empowermentmentioning

confidence: 88%

Impact of Employee Empowerment on Job Satisfaction: The Moderating Role of the Career Paths in Jordanian Commercial Banks

AbuHazeem,

Albloush

2024

IJSDP

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In a banking environment, employees deal with a variety of tasks and stressors, and providing an empowering work environment can help reduce stress levels and increase job satisfaction. This study examined the impact of employee empowerment dimensions (autonomy, delegation, information sharing) on job satisfaction dimensions (work environment, colleague relationships, supervisor relationships) in Jordanian banks. Using structural equation modeling (SEM), the moderating role of career paths between these variables was also analyzed in this study. Electronic questionnaire was used to collect data from 354 bank employees. The results indicated a significant positive relationship between employee empowerment and job satisfaction, which was enhanced by career path development. Additionally, employee empowerment was found to have a significant impact on the work environment, colleagues' relationships, and supervisor relationships. The study recommended the decision-makers in the Jordanian commercial banks should pay more attention and provide job empowerment to the employees by providing information to them, delegating authority to them, and allowing them a space of independence in performing their work. Recommendations for future research are also provided.

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“…The results of this research prove that professionalism influences employee work loyalty. Apart from that, there are also several previous studies which prove that work loyalty influences employee performance Add and Sambul (2018), Ronaldy et al (2019), Marentek et al (2021), Indrastuti el al (2018), Wardhani et al (2023) , Al-Edenat andAlhawamdeh (2018), Ifadah (2021). The results of this research prove that work loyalty influences employee performance.…”

Section: Work Loyaltymentioning

confidence: 89%

The Mediating Role of Work Loyalty in Relationship Between Professionalism on Employee Performance

Ja'is,

Suyono,

Elisabeth

2024

ijebd

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Purpose: The purpose of this study is to analyze the influence of professionalism on employee performance, professionalism on work loyalty, and to analyze the mediating role of work loyalty. Design/methodology/approach: The sample in this study were 74 employes of regional drinking company owned by the regional government in East Kutai, Indonesia. Questionnaire was used to obtain the data and data analysis technique used was Partial Least Square (PLS). Findings: The results indicated that professionalism influences employee performance, professionalism influences work loyalty, and work loyalty is able to mediate the influence of professionalism on employee performance. Research limitations/implications: This research is limited to doing regional drinking company owned by the regional government in East Kutai, Indonesia. For generalization so that further research can be carried out in different organizations or companies and in different regions (cities). Practical implications: The results of this research can be used as a reference to improve employee performance in regional drinking company owned by the regional government and similar industries. Originality/value: The results of the research show that among the variables of professionalism and work loyalty need to be implemented in regional drinking company owned by the regional government and similar industries.

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The Mediating Effect of Employee’s Loyalty in the Relationship Between Empowerment and Employees’ Performance: A Case from Jordanian SMEs

Cited by 10 publications

References 39 publications

Factors Affecting Organizational Success: A Case Study of Foodpanda

Factors Affecting Organizational Success: A Case Study of Foodpanda

Impact of Employee Empowerment on Job Satisfaction: The Moderating Role of the Career Paths in Jordanian Commercial Banks

The Mediating Role of Work Loyalty in Relationship Between Professionalism on Employee Performance

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