The Mediate Effect of Trust on Organizational Online Knowledge Sharing: An Empirical Study

Abstract

This study proposes a conceptual structural equation model to investigate the relationships among knowledge management system quality, employee computer attitude, trust at workplace and online knowledge sharing. We demonstrate the direct and indirect effect of trust on online knowledge sharing from the perspectives of system quality and computer attitude. An empirical study is conducted in three technological companies (n = 451) in Taiwan and the collected survey data are used to test the relationships among the four dimensions expressed in the proposed structural equation model. The results show that trust at workplace has a mediating effect on online knowledge sharing within organizations. It is also discovered that there is significant correlation between IT quality, employees' computer attitude and online trust at workplace. The conceptual model provides useful information for managers to enhance knowledge sharing through the promotion of trust at workplaces.

How social identification and trust influence organizational online knowledge sharing

“…Past studies present supporting evidence for the correlation between trust and IT adoption (Ho et al, 2010). For instance, Zhou et al (2010) discover that both system quality and information quality has significantly influenced users' trust and flow experiences, which ultimately determine their loyalty toward the use of the system.…”

“…Kim and Lee, 2010), recent research have redirected the focus of organizational KM to its more intangible aspects (e.g. Ho et al, 2010). For example, Tohidinia and Mosakhani (2010) evaluated potential factors influencing the donation and collection of organizational knowledge and discover that perceived self-efficacy, anticipated reciprocal relationships, subjective norms, and level Social identification and trust of information technology showed positive impacts on knowledge sharing behaviors.…”

How expected benefit and trust influence knowledge sharing

“…The last approach measures trust as a direct experience using self-report scales, and is widely used as means to examine trust at workplaces in recent literature (He et al, 2009;Ho et al, 2010). The significant of trust at workplaces has been articulated by both researchers and practitioners (McCauley and Kuhnert, 1992).…”

Innovative Business Models in Semiconductor Foundry Industry: From Silicon Intellectual Property Perspectives

“…An internal memorandum for each interactive meeting cannot be omitted for record traceability. Meaningfully, the conceptual model proposed by Ho et al 77 describes that useful information is provided for managers to enhance knowledge sharing through the promotion of trust at workplace.…”