The mechanism influencing the residents’ support of the government policy for accelerating tourism recovery under COVID-19

Wong, Jose Weng Chou; Lai, Ivan Ka Wai

doi:10.1016/j.jhtm.2022.06.018

Cited by 30 publications

(22 citation statements)

References 50 publications

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“…Moreover, destination trust plays a conceptual mediating role among its antecedents and outcome. Previous studies have revealed that tourists' travel behaviors can be enhanced through their favorable evaluations of destinations in terms of image (Chew & Jahari, 2014), reputation (Su, Lian, & Huang, 2020) and performance (Wong & Lai, 2022). This study demonstrated that tourists' favorable evaluations toward the destination increase their destination trust, resulting in favorable travel intentions.…”

Section: Discussionmentioning

confidence: 56%

“…In this study, knowledge is defined as tourists' assessment of government performance in dealing with the COVID-19 pandemic. Knowledge of government performance is also used interchangeably with other terms, such as quality of government (Wong & Lai, 2022). Governments' performance should be considered as a critical antecedent for tourists' travel decision-making.…”

Section: Knowledge Of Government Performancementioning

confidence: 99%

“…A favorable image and reputation increases tourists' overall perceptions and evaluations of the destination, which increases their trust and thereby their travel intention. Additionally, the governments of tourism destinations make efforts to accelerate tourism's recovery (Wong & Lai, 2022). Therefore, how a destination's government deals with the pandemic can be a determining concept of travel decision-making.…”

Section: Introductionmentioning

confidence: 99%

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The Effect of Destination Trust on Tourists’ Travel Intention After the Covid-19

Yang¹

2023

Proceeding of the International Conference on Hospitality and Tourism Management

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Due to the impact of the COVID-19 pandemic, destinations are facing the crisis of losing benefits, tourists and reputations, and the negative evaluations of destination performances. Trust is an important variable which has been used in crisis management and destination development. Moreover, destination trust can be used as an effective tool to increase tourists' travel intention and revitalize tourism after the COVID-19. However, limited studies have examined the role of destination trust in tourists' travel decision after the pandemic. The purpose of this study was to explore antecedents of destination trust from cognitive perspective and to examine the role of destination trust in tourists' travel behaviors after the COVID-19 pandemic. Data was collected through a self-administered questionnaire from Mainland Chinese tourists who plan to travel to Macau after the pandemic in May and June 2022. The results showed that destination trust was influenced by destination image, destination reputation and knowledge of government performance. Destination image and reputation were important antecedents of travel intention. Destination reputation had the strongest impact on destination trust and travel intention. This study extends the existing literature and provides a new conceptual framework to examine travel intention by emphasizing the effect of destination trust. From practical implications, this study provides suggestions to destinations to deal with crisis caused by the pandemic, and to facilitate the recovery of tourism industry. Destination managers should provide satisfying performances, and rebuild strong destination images and reputation to increase tourists' trust of destination and travel intention after the COVID-19.

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Section: Discussionmentioning

confidence: 56%

Section: Knowledge Of Government Performancementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Effect of Destination Trust on Tourists’ Travel Intention After the Covid-19

Yang¹

2023

Proceeding of the International Conference on Hospitality and Tourism Management

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“…As a result, studies on recovery must focus on understanding how different characteristics of destinations affect overall recovery in times of health crisis. Current tourism recovery research has focused on a variety of issues, including residents' support for the government's COVID‐19 policy for accelerating tourism recovery (Wong & Lai, 2022); vaccination coverage, social distancing rules and COVID‐19 death rate affect tourism recovery (Okafor & Yan, 2022); implementing public–private partnership governance to support the tourism sector's recovery (Wan et al, 2022); business recovery (Nguyen et al, 2022); the postcrisis recovery (Aguiar‐Quintana et al, 2022; Campiranon & Scott, 2014); COVID‐19 economic policy response on tourism recovery (Okafor et al, 2022); post‐COVID‐19 recovery of island tourism using smart tourism (Bulchand‐Gidumal, 2022); tourism recovery strategies during major crises (Raki et al, 2021); tourism as an economic recovery factor (Dogru & Bulut, 2018; Zhao et al, 2023); forecasting tourism recovery (Zhang et al, 2021); tourism recovery and the economic impact (Scarlett, 2021) and government support, plans for tourism recovery (Niewiadomski, 2020; Qiu et al, 2020; Sharma et al, 2021). The current literature on tourism recovery lacks consideration of the role of destination characteristics in crisis recuperation.…”

Section: Introductionmentioning

confidence: 99%

Understanding spatial tourism destination recovery in Iran based on a destination attribute recovery index for COVID‐19

Hajilo,

Pennington‐Gray,

Tahmasbi

et al. 2024

Contingencies & Crisis Mgmt

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Throughout history, the tourism industry has encountered diverse crises, each with its distinct characteristics. While the nature of these crises may evolve, the inevitability of their occurrence persists. Given the unpredictability of such events, understanding recovery factors for tourism destinations becomes crucial for swift recuperation. This study employed a destination recovery measurement model, visualised through Geographic Information System and GeoDA, focusing on Iran's 31 provinces. Indicators including tourism density, capacity, investment, accommodation, employment rate and destination type, in conjunction with COVID‐19 cases, were utilised to gauge recovery status. The spatial distribution of the destination recovery index was analysed, revealing nonrandom cluster patterns, affirming that recovery is influenced by specific factors rather than occurring haphazardly. Provinces equipped with higher‐factor concentrations demonstrated swifter recovery, while others exhibited less tourism‐related prominence. These findings hold significance for stakeholders encompassing tourism managers, policymakers and governments vested in the sustainability of future tourism destinations.

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“…Government backed repetitive cultural events like the Festival of Arts and Culture (FESTAC) hosted annually in the city of Limbe, Cameroon, have the potential to transform the local economy via job creation and revenue generation (Tichaawa, 2016;Tichaawa and Idahosa, 2020). This cultural event is a form of tourism/leisure public service rendered by the government to the community and, as such, has potentials for influencing citizens' perceptions of the government and their trust levels (Christensen and Laegreid, 2005), as relevant research in tourism development studies have shown (see for example Nunkoo, 2017;Nunkoo and Smith, 2013;Tichaawa et al, 2021;Wong et al, 2021;Wong and Lai, 2022). The trust that citizens have in their political actors and governmental institutions is crucial, especially for developing economies seeking economic recovery and development.…”

Section: Introductionmentioning

confidence: 99%

Local Government Trust, Economic Effectiveness and Satisfaction in a Tourism Event Context: The Case of the Limbe Cultural Arts Festival, Cameroon

Tichaawa¹,

IDAHOSA²,

NUNKOO³

2022

GTG

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This study evaluates the relationship between community perception of government’s effectiveness and trust in government at the local level. Using the Festival of Arts and Culture hosted in Limbe, Cameroon, the study evaluates how citizens’ experiences of a service delivery influence their trust in the government, and the mediating effect of economic, social, and political factors. Trust is evaluated using three measures: competency, integrity, and responsibility. A framework that distinguishes between broad and narrow measures of economic effectiveness is proposed and tested using an ordered logit model. Findings from data generated from 324 event attendees indicate that citizens’ perceptions of broad measures of economic effectiveness is influenced by the social and political environment, which in turn influences their trust in the local government. They are, however, able to separate the socio-political context from the economic when asked about narrow measures of economic effectiveness. These findings are relevant for political planners, analysts, and policymakers seeking to foster political trust and support.

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The mechanism influencing the residents’ support of the government policy for accelerating tourism recovery under COVID-19

Cited by 30 publications

References 50 publications

The Effect of Destination Trust on Tourists’ Travel Intention After the Covid-19

The Effect of Destination Trust on Tourists’ Travel Intention After the Covid-19

Understanding spatial tourism destination recovery in Iran based on a destination attribute recovery index for COVID‐19

Local Government Trust, Economic Effectiveness and Satisfaction in a Tourism Event Context: The Case of the Limbe Cultural Arts Festival, Cameroon

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