The Maxim Application's Customer Satisfaction Level and the Impact of Service Quality and Costs
Himawan,
Tri Yusnanto
Abstract:The determining factors of customer satisfaction include service quality and price. This study aims to determine whether there is a significant influence of Service Quality and Price on customer satisfaction on Maxim online motorcycle taxi application in Palembang. The research data was obtained by distributing questionnaires to respondents. The population and sample in this study were 54 respondents. This study uses the Service Quality method which contains tangible, reliability, responsiveness, assurance and… Show more
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