The maturity of rail freight logistics service providers in Brazil

Abstract

This study analyzes the maturity of three rail freight Logistics Service Providers (LSPs) in Brazil in a population of seven operators. After an exploratory review of the existing literature and research documents, a structured questionnaire based on the Supply Chain Capability Maturity Model S(CM) 2 was applied. The study measured an overall average level, given in S(CM) 2 , as Managed, meaning that the managerial development standard of the logistics agents was at an intermediate level. The results showed that maturity was related to the size of the LSP and the complexity of the organizational management. These findings can support the development of policies and strategies for the improvement and adoption of practices that best lead to gains in competitiveness for both LSPs and the Supply Chains (SCs) that require their services. KeywordsSupply Chain capability maturity model S(CM) 2 . Rail freight. Logistics service providers.

Trends and Recommendations for Enhancing Maturity Models in Supply Chain Management and Logistics

“…Mettler uses the dimensions of the General Practitioner Information Systems Measurement Model as a foundation for a MM in supplier relationship management in hospital settings [123]. Similarly, Bueno and Alencar [124] integrate Reyes and Giachetti's tool [36] to measure the maturity of Brazilian rail transport suppliers. Regardless of the stage of use, these MMs are applied with specific purposes [33].…”