Abstract:Maladministration still occurs frequently in some Indonesian areas, including Surakarta city. Various maladministration practices should be alleviated in Surakarta City, for the public service process to be performed maximally and thereby not taking the people’s basic rights to receive the quality public service. Moreover, technology accessibility is getting higher and Indonesia is prepared for entering into society 5.0 Era expectedly more oriented to human beings (human centered). Therefore, this research aim… Show more
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