The making of top fine-dining Chinese restaurants: Evidence from domestic and International customers in Australia

Abstract

This study examines critical factors for the success of Chinese fine-dining restaurants overseas. Using visualized analysis method of customers' comments, the study found that high-quality food, overall experience (good ambience, attentive staff, appropriate pricing), and good business management are among the top critical success factors, although domestic and international customers perceive restaurant experience differently. The study makes an important contribution to ethnic fine-dining restaurant literature by identifying critical success factors for fine-dining Chinese restaurants overseas and by enriching the concept of food authenticity.

Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology

“…Moreover, it plays a critical role in shaping customers' experiences [ 89 , 90 ], and it could provoke customers' positive emotions. Previous works assert that the arousal of positive emotion has a strong impact [ 91 ]. The physical environment has been divided into sub-dimensions, including ambient conditions, facility aesthetics, the interior, exterior and other important tangible factors [ 92 ], spatial layout, seating comfort, view, location, occasions and noise level [ 93 ], elements such as service facilities, equipment, cleanliness and transportation [ 94 ] and physical appearance [ 15 , 75 , 85 , 91 , [95] , [96] , [97] , [98] , [99] ].…”

“…Previous works assert that the arousal of positive emotion has a strong impact [ 91 ]. The physical environment has been divided into sub-dimensions, including ambient conditions, facility aesthetics, the interior, exterior and other important tangible factors [ 92 ], spatial layout, seating comfort, view, location, occasions and noise level [ 93 ], elements such as service facilities, equipment, cleanliness and transportation [ 94 ] and physical appearance [ 15 , 75 , 85 , 91 , [95] , [96] , [97] , [98] , [99] ]. Outcome quality: Outcome quality is the technical quality as evaluated during service delivery [ 78 ], which determines customers' perception of service quality [ 100 ].…”