The loyalty of football fans — We'll support you evermore?

Tapp, Alan

doi:10.1057/palgrave.dbm.3240221

Cited by 101 publications

(95 citation statements)

References 10 publications

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“…In fact, Chen (2004) suggested that behavioural dimension of loyalty (e.g., repeated participation) to be represented through program members' desire to participate in all program functions. In the context of sport fan's club, several scholars have suggested that most of the benefi ts that card members sought and identifi ed with are the most infl uential factors in members becoming loyal to a particular team (Iwasaki & Havitz 2004;Tapp 2004). The commitment of these members is refl ected in their attendance and participation in club activities .…”

Section: Program Loyalty and Store Loyaltymentioning

confidence: 99%

Penilaian Kesan Manfaat Program Kesetiaan dalam Hubungan Kepuasan-Kesetiaan: Bukti Empirikal di Malaysia

Omar¹,

Mohd-Ramly²,

Alam³

et al. 2015

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Section: Program Loyalty and Store Loyaltymentioning

confidence: 99%

Penilaian Kesan Manfaat Program Kesetiaan dalam Hubungan Kepuasan-Kesetiaan: Bukti Empirikal di Malaysia

Omar¹,

Mohd-Ramly²,

Alam³

et al. 2015

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“…Llama la atención igualmente la peculiaridad en torno a los aficionados que seguirían a estos clubes, ya que son un tipo de consumidores del espectáculo deportivo, los cuales no abandonan a su equipo bajo ninguna circunstancia (Gray & Wert-Gray, 2012;Tapp, 2003), siendo esto una base fundamental para la política de gestión de los clubes (Giulianotti, 1999;Henry & Lee, 2004). Igualmente, será un atributo distintivo sobre la gestión la circunstancia de que el sistema de competición existente en la Liga es de carácter abierto, permitiendo ascensos y descensos de categoría frente a otro tipo de competiciones de carácter cerrado, más propias de Estados Unidos (Hoehn & Szymanski, 1999).…”

Section: Introductionunclassified

Sports scores, financial and administrative variables on the financial performance of football clubs

Lopez-Busto¹,

García-Unanue²,

Gómez-González³

et al. 2016

CCD

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ResumenEl objetivo de este estudio ha sido conocer las variables relevantes de gestión que explican los resultados económicos de los clubes de fútbol españoles de la Primera División. Para ello se planteó inicialmente un análisis exhaustivo de la literatura sobre aquellos contenidos que hiciesen referencia a variables relacionadas con la gestión de los clubes de fútbol. Posteriormente, se agruparon estos contenidos en seis bloques temáti-cos para que, de forma complementaria, un grupo de expertos participase en el diseño del estudio emitiendo un juicio colectivo y consensuado sobre aquellas variables y modelos que realmente serían interesantes para la investigación. Para el estudio empírico se trabajó con datos de los clubes de fútbol de la Primera División española entre las temporadas 2007-2008 y 2009-2010. Por último, se realizaron unos análisis de regresión con datos de panel para conocer como se verificaban los modelos propuestos. El trabajo concluye con que de forma individual la existencia de una dirección y/o departamento de operaciones, los beneficios obtenidos en la temporada anterior, el número de partidos jugados en competiciones europeas y la posición alcanzada en la Liga afectan significativamente al resultado neto. Asimismo, el número de jugadores europeos, los gastos financieros y el resultado neto de la temporada anterior actúan como un modelo conjunto que afectaría a las posibilidades de obtener beneficios a los clubes.Palabras clave: Departamento de operaciones, gastos de personal, jugadores europeos, competición. AbstractThe aim of this study was to determine the relevant management variables that explain the performance of Spanish football clubs in the First Division. To do so, a comprehensive analysis of the literature was carried out on the contents relating to the variables associated with the management of football clubs. Thereafter, the contents were grouped into six thematic sections that a group of experts verified as a validity check and to give a collective consensus on the variables and models to further research. For the empirical study we worked with data from the football clubs in the Spanish First Division between seasons 2007-2008 and 2009-2010. Finally, a regression analysis was conducted on the data to understand and verify the proposed models. The paper concludes that, individually, the existence of an address and / or department operations; gains in the previous season; the number of games played in European competitions; and the league position reached; significantly affect net profit. Also, the number of European players, financial expenses and net profit of the previous season, act as a joint model that would affect the chances of profit for the clubs.

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“…Para além da identificação dos fatores condicionantes da ida ao espetáculo desportivo, é fundamental também verificar o impacto das restrições nos comportamentos futuros dos espectadores para se compreender a lealdade ao clube. O contexto de lealdade no desporto é único devido aos processos psicológicos inerentes ao consumo desportivo, aos atributos e benefícios percebidos pelos consumidores e ao envolvimento e à identificação com as equipes desportivas (BEE;HAVITZ, 2010;TAPP, 2004;NEALE;FUNK, 2006). Estes comportamentos de lealdade podem-se descrever como o ato de assistir a mais jogos no estádio, recomendar a assistência a amigos ou familiares ou adquirir merchandising do clube (MAHONEY; MADRIGAL; HOWARD, 2000).…”

Section: Introdução Segundounclassified

Influência das restrições na lealdade dos espectadores de futebol: Sport Lisboa e Benfica

Cardoso¹,

Correia²,

Biscaia³

2014

Rev. Bras. Ciênc. Esporte

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The loyalty of football fans — We'll support you evermore?

Cited by 101 publications

References 10 publications

Penilaian Kesan Manfaat Program Kesetiaan dalam Hubungan Kepuasan-Kesetiaan: Bukti Empirikal di Malaysia

Penilaian Kesan Manfaat Program Kesetiaan dalam Hubungan Kepuasan-Kesetiaan: Bukti Empirikal di Malaysia

Sports scores, financial and administrative variables on the financial performance of football clubs

Influência das restrições na lealdade dos espectadores de futebol: Sport Lisboa e Benfica

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