2022
DOI: 10.1108/aaaj-06-2022-5856
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The loopholes of algorithmic public services: an “intelligent” accountability research agenda

Abstract: Purpose Governments are increasingly turning to artificial intelligence (AI) algorithmic systems to increase efficiency and effectiveness of public service delivery. While the diffusion of AI offers several desirable benefits, caution and attention should be posed to the accountability of AI algorithm decision-making systems in the public sector. The purpose of this paper is to establish the main challenges that an AI algorithm might bring about to public service accountability. In doing so, the paper also del… Show more

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Cited by 12 publications
(11 citation statements)
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References 100 publications
(279 reference statements)
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“…The authoritative and mechanical epistemic method lack of sound factual basis of digitized measures poses challenges in terms of sound decision‐making and performance evaluation. This is in‐line with the findings of Bracci (2022), who argues that there is a risk of biased outputs related to how digitized measures are designed, and the reliance on such measures in decision‐making and control without considering this risk increases the difficulty in representing the performance achieved and ensuring legitimacy and trust.…”
Section: Discussionsupporting
confidence: 85%
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“…The authoritative and mechanical epistemic method lack of sound factual basis of digitized measures poses challenges in terms of sound decision‐making and performance evaluation. This is in‐line with the findings of Bracci (2022), who argues that there is a risk of biased outputs related to how digitized measures are designed, and the reliance on such measures in decision‐making and control without considering this risk increases the difficulty in representing the performance achieved and ensuring legitimacy and trust.…”
Section: Discussionsupporting
confidence: 85%
“…Overall, we witness that the authoritative and mechanical use of digitized measures inhibit the university researchers’ practices by taking control of the concepts of what makes research quality (Nørreklit et al., 2019). There is no interactive and reflective reasoning to establish general conditions of truth to govern the social interaction (Bracci, 2022; Nørreklit et al., 2016).…”
Section: Discussionmentioning
confidence: 99%
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“…This entire movement needs to invest in devising rigorous, robust measures that will foster meaningful comparability. Present practices fall short of these requisites. Spanning across issues of both managerialism and Public Value, the digitalization of public services has also recently gained momentum, with governments increasingly turning to artificial intelligence (AI) and algorithmic systems to increase efficiency and effectiveness of public‐service delivery (Bracci, 2023; Jans et al., 2023). This will likely have significant effects on higher‐education provision in both research and teaching.…”
Section: Future Research Agendamentioning
confidence: 99%
“…Artificial intelligence technology can assist data mining analysis, modeling, simulation, and prediction work, accelerate the discovery of new laws and new patterns in the work of colleges and universities, reduce the duplication of work, and significantly improve the accuracy of college financial supervision, as well as the efficiency of college financial supervision personnel [6]. The application of artificial intelligence technology to the financial supervision of colleges and universities can better optimize the system design and business process of colleges and universities, realize the standardization of economic business activities, effectively monitor the exercise of power, improve the ability to prevent work risks, and thus improve the management efficiency of colleges and universities.…”
Section: Introductionmentioning
confidence: 99%